ERROR "Failed to write class name to file" in Spotfire Server logs
Article ID: KB0076807
Updated On:
| Products | Versions |
|---|---|
| Spotfire Server | 7.5 and higher |
Description
You may encounter ERROR "Failed to write class name to file" in Spotfire Server logs:
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ERROR 2019-10-09T23:57:05,764+0200 [] ignite.internal.MarshallerMappingFileStore: Failed to write class name to file [platformId=0id=-357707163, clsName=com.spotfire.server.routing.domain.RouteOriginator, file=<\tibco\tss>\10.3.3\tomcat\temp\ignite\work\marshaller\-357707163.classname0]
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Also look for below events:
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DEBUG 2019-10-09T23:56:52,087+0200 [] server.nodemanager.ServiceConfigurationManager: Writing new configuration to <\tibco\tss>\10.3.3\tomcat\..\nm\config\config.json
WARN 2019-10-09T23:56:52,087+0200 [] server.nodemanager.ServiceConfigurationManager: Could not persist configuration!
java.io.FileNotFoundException: <\tibco\tss>\10.3.3\tomcat\..\nm\config\config.json (Access is denied)
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"<\tibco\tss>\10.3.3\tomcat\temp\ignite\work\marshaller\1037915630.classname0 (Access is denied)"
ERROR 2019-10-09T23:57:05,702+0200 [] ignite.internal.MarshallerMappingFileStore: Failed to write class name to file [platformId=0id=1037915630, clsName=com.spotfire.server.routing.domain.Destination, file=<\tibco\tss>\10.3.3\tomcat\temp\ignite\work\marshaller\1037915630.classname0]
java.io.FileNotFoundException: <\tibco\tss>\10.3.3\tomcat\temp\ignite\work\marshaller\1037915630.classname0 (Access is denied)
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ERROR 2019-10-09T23:57:05,764+0200 [] ignite.internal.MarshallerMappingFileStore: Failed to write class name to file [platformId=0id=-357707163, clsName=com.spotfire.server.routing.domain.RouteOriginator, file=<\tibco\tss>\10.3.3\tomcat\temp\ignite\work\marshaller\-357707163.classname0]
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Also look for below events:
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DEBUG 2019-10-09T23:56:52,087+0200 [] server.nodemanager.ServiceConfigurationManager: Writing new configuration to <\tibco\tss>\10.3.3\tomcat\..\nm\config\config.json
WARN 2019-10-09T23:56:52,087+0200 [] server.nodemanager.ServiceConfigurationManager: Could not persist configuration!
java.io.FileNotFoundException: <\tibco\tss>\10.3.3\tomcat\..\nm\config\config.json (Access is denied)
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"<\tibco\tss>\10.3.3\tomcat\temp\ignite\work\marshaller\1037915630.classname0 (Access is denied)"
ERROR 2019-10-09T23:57:05,702+0200 [] ignite.internal.MarshallerMappingFileStore: Failed to write class name to file [platformId=0id=1037915630, clsName=com.spotfire.server.routing.domain.Destination, file=<\tibco\tss>\10.3.3\tomcat\temp\ignite\work\marshaller\1037915630.classname0]
java.io.FileNotFoundException: <\tibco\tss>\10.3.3\tomcat\temp\ignite\work\marshaller\1037915630.classname0 (Access is denied)
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Issue/Introduction
How to troubleshoot ERROR "Failed to write class name to file" in Spotfire Server logs
Environment
All supported operating systems
Resolution
- This issue could be due to a problem with access rights/permissions
- Check if the account (service account/user account) running Spotfire Server Service has rights to modify the directory "<\tibco\tss>\10.3.3" ?
- Loop in a Windows Admin/Local IT expert for checking/modifying the permissions.
- Check if the account (service account/user account) running Spotfire Server Service has rights to modify the directory "<\tibco\tss>\10.3.3" ?
- Loop in a Windows Admin/Local IT expert for checking/modifying the permissions.
Feedback
Yes
No
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