Enabling User Mode dumps for Statistica

Enabling User Mode dumps for Statistica

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Article ID: KB0076503

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Updated On:

Products Versions
Spotfire Statistica 13.3,13.2,13.1,13.0

Description

This article details how to enable user mode dumps for Statistica. This feature is not enabled by default. This crash report logging is to be enabled only if Statistica crashes without generating a crash report.
 

Issue/Introduction

This article details how to enable user mode dumps for Statistica. This feature is not enabled by default

Environment

Windows

Resolution

To enable and configure the feature :

1. Login as Administrator on the machine and open Registry Editor by typing RegEdit.exe in the search bar . Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps key.
2. Right click and select New Key and name the key statist.exe. Alternatively, if the crashes need to be collected for other components of Statistica server such as MAS(Monitoring and Alerting Server) or WebStatistica, name the key corresponding to the component as detailed below .
  • WebStatistica Service - WebSTAT.exe
  • WebStatistica Worker processes -statcf.exe
  • MAS Service - MASMonitorService.exe
  • MAS Worker processes - MASTaskRunner.exe
3. Within the right pane, right click and select New | Expandable String value and Enter the name as DumpFolder. Double click and enter a folder where the dumps can be collected Example: C:\Temp\Statistica\ or %localappdata%\Statistica etc.

User-added image

4. Within the right pane, right click and select New | DWord(32-bit) value and name it DumpCount and double click and enter a value of 10 ( this indicates the number of dump files you want to capture)

5. Similarly create another DWord (32-bit) value and name it DumpType and double click and enter a value of 2 ( This indicates you want to create a full dump . Mini dump would be value of 1. The registry should now look like below.

User-added image

The dump files should now start populating if Statist.exe crashes (or the process named in the registry) in the future.  This registry is for debugging purposes only. It can be deleted after the fact.


DISCLAIMER : TIBCO Software does not provide support for problems that arise from improper modification of the registry. The Windows registry contains information critical to your computer and applications. Make sure you back up the registry before modifying it. For more information on the Windows Registry Editor and how to back up and restore it, refer to Microsoft Article ID 256986


 

Additional Information

https://msdn.microsoft.com/en-us/library/windows/desktop/bb787181(v=vs.85).aspx