Error 'Access is denied' is returned while accessing uiconfig.bat or executing CLI commands in TIBCO Spotfire Server configuration

Error 'Access is denied' is returned while accessing uiconfig.bat or executing CLI commands in TIBCO Spotfire Server configuration

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Article ID: KB0075630

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Updated On:

Products Versions
Spotfire Server All Versions

Description

You may see the following error message in command line interface (CLI) while executing commands such as 'export-config', 'export-service-config' as below or while accessing TIBCO Spotfire Server configuration tool by double clicking on uiconfig.bat.

Command:  
>config export-service-config --capability=AUTOMATION_SERVICES --deployment-area=Production

Output:
2019-05-15 10:39:26,589 main ERROR RollingFileManager (C:\tibco\tss\10.0.0\tomcat\bin\\..\logs/tools.log) java.io.FileNotFoundException: C:\tibco\tss\10.0.0\tomcat\bin\..\logs\tools.log (Access is denied) java.io.FileNotFoundException: C:\tibco\tss\10.0.0\tomcat\bin\..\logs\tools.log (Access is denied)
        at java.io.FileOutputStream.open0(Native Method)
        at java.io.FileOutputStream.open(FileOutputStream.java:270)
        at java.io.FileOutputStream.<init>(FileOutputStream.java:213)
        at java.io.FileOutputStream.<init>(FileOutputStream.java:133)
        at org.apache.logging.log4j.core.appender.rolling.RollingFileManager$RollingFileManagerFactory.createManager(RollingFileManager.java:640)
        at org.apache.logging.log4j.core.appender.rolling.RollingFileManager$RollingFileManagerFactory.createManager(RollingFileManager.java:608)
        at org.apache.logging.log4j.core.appender.AbstractManager.getManager(AbstractManager.java:113)
        at org.apache.logging.log4j.core.appender.OutputStreamManager.getManager(OutputStreamManager.java:116)
        at org.apache.logging.log4j.core.appender.rolling.RollingFileManager.getFileManager(RollingFileManager.java:188)
        at org.apache.logging.log4j.core.appender.RollingFileAppender$Builder.build(RollingFileAppender.java:145)
        at org.apache.logging.log4j.core.appender.RollingFileAppender$Builder.build(RollingFileAppender.java:61)
        at org.apache.logging.log4j.core.config.plugins.util.PluginBuilder.build(PluginBuilder.java:122)
        at org.apache.logging.log4j.core.config.AbstractConfiguration.createPluginObject(AbstractConfiguration.java:958)
        at org.apache.logging.log4j.core.config.AbstractConfiguration.createConfiguration(AbstractConfiguration.java:898)
        at org.apache.logging.log4j.core.config.AbstractConfiguration.createConfiguration(AbstractConfiguration.java:890)
        at org.apache.logging.log4j.core.config.AbstractConfiguration.doConfigure(AbstractConfiguration.java:513)
        at org.apache.logging.log4j.core.config.AbstractConfiguration.initialize(AbstractConfiguration.java:237)
        at org.apache.logging.log4j.core.config.AbstractConfiguration.start(AbstractConfiguration.java:249)
        at org.apache.logging.log4j.core.LoggerContext.setConfiguration(LoggerContext.java:547)
        at org.apache.logging.log4j.core.LoggerContext.reconfigure(LoggerContext.java:619)
        at org.apache.logging.log4j.core.LoggerContext.reconfigure(LoggerContext.java:636)
        at org.apache.logging.log4j.core.LoggerContext.start(LoggerContext.java:231)
        at org.apache.logging.log4j.core.impl.Log4jContextFactory.getContext(Log4jContextFactory.java:243)
        at org.apache.logging.log4j.core.impl.Log4jContextFactory.getContext(Log4jContextFactory.java:45)
        at org.apache.logging.log4j.LogManager.getContext(LogManager.java:174)
        at org.apache.logging.log4j.LogManager.getLogger(LogManager.java:648)
        at com.spotfire.logging.LogManager.getLoggerInternal(LogManager.java:415)
        at com.spotfire.logging.LogManager.getLogger(LogManager.java:411)
        at com.spotfire.server.config.tool.ConfigApp.<clinit>(ConfigApp.java:65)

2019-05-15 10:39:26,605 main ERROR Could not create plugin of type class org.apache.logging.log4j.core.appender.RollingFileAppender for element RollingFile: java.lang.IllegalStateException: ManagerFactory [org.apache.logging.log4j.core.appender.rolling.RollingFileManager$RollingFileManagerFactory@6ca8564a] unable to create manager for [C:\tibco\tss\10.0.0\tomcat\bin\\..\logs/tools.log] with data [org.apache.logging.log4j.core.appender.rolling.RollingFileManager$FactoryData@50b472aa[pattern=C:\tibco\tss\10.0.0\tomcat\bin\\..\logs/tools.log.%i, append=true, bufferedIO=true, bufferSize=8192, policy=CompositeTriggeringPolicy(policies=[SizeBasedTriggeringPolicy(size=10485760)]), strategy=DefaultRolloverStrategy(min=1, max=9, useMax=false), advertiseURI=null, layout=%p %d{yyyy-MM-dd'T'HH:mm:ss,SSSZ} %c{3}: %m%n, filePermissions=null, fileOwner=null]] java.lang.IllegalStateException: ManagerFactory [org.apache.logging.log4j.core.appender.rolling.RollingFileManager$RollingFileManagerFactory@6ca8564a] unable to create manager for [C:\tibco\tss\10.0.0\tomcat\bin\\..\logs/tools.log] with data [org.apache.logging.log4j.core.appender.rolling.RollingFileManager$FactoryData@50b472aa[pattern=C:\tibco\tss\10.0.0\tomcat\bin\\..\logs/tools.log.%i, append=true, bufferedIO=true, bufferSize=8192, policy=CompositeTriggeringPolicy(policies=[SizeBasedTriggeringPolicy(size=10485760)]), strategy=DefaultRolloverStrategy(min=1, max=9, useMax=false), advertiseURI=null, layout=%p %d{yyyy-MM-dd'T'HH:mm:ss,SSSZ} %c{3}: %m%n, filePermissions=null, fileOwner=null]]
        at org.apache.logging.log4j.core.appender.AbstractManager.getManager(AbstractManager.java:115)
        at org.apache.logging.log4j.core.appender.OutputStreamManager.getManager(OutputStreamManager.java:116)
        at org.apache.logging.log4j.core.appender.rolling.RollingFileManager.getFileManager(RollingFileManager.java:188)
        at org.apache.logging.log4j.core.appender.RollingFileAppender$Builder.build(RollingFileAppender.java:145)
        at org.apache.logging.log4j.core.appender.RollingFileAppender$Builder.build(RollingFileAppender.java:61)
        at org.apache.logging.log4j.core.config.plugins.util.PluginBuilder.build(PluginBuilder.java:122)
        at org.apache.logging.log4j.core.config.AbstractConfiguration.createPluginObject(AbstractConfiguration.java:958)
        at org.apache.logging.log4j.core.config.AbstractConfiguration.createConfiguration(AbstractConfiguration.java:898)
        at org.apache.logging.log4j.core.config.AbstractConfiguration.createConfiguration(AbstractConfiguration.java:890)
        at org.apache.logging.log4j.core.config.AbstractConfiguration.doConfigure(AbstractConfiguration.java:513)
        at org.apache.logging.log4j.core.config.AbstractConfiguration.initialize(AbstractConfiguration.java:237)
        at org.apache.logging.log4j.core.config.AbstractConfiguration.start(AbstractConfiguration.java:249)
        at org.apache.logging.log4j.core.LoggerContext.setConfiguration(LoggerContext.java:547)
        at org.apache.logging.log4j.core.LoggerContext.reconfigure(LoggerContext.java:619)
        at org.apache.logging.log4j.core.LoggerContext.reconfigure(LoggerContext.java:636)
        at org.apache.logging.log4j.core.LoggerContext.start(LoggerContext.java:231)
        at org.apache.logging.log4j.core.impl.Log4jContextFactory.getContext(Log4jContextFactory.java:243)
        at org.apache.logging.log4j.core.impl.Log4jContextFactory.getContext(Log4jContextFactory.java:45)
        at org.apache.logging.log4j.LogManager.getContext(LogManager.java:174)
        at org.apache.logging.log4j.LogManager.getLogger(LogManager.java:648)
        at com.spotfire.logging.LogManager.getLoggerInternal(LogManager.java:415)
        at com.spotfire.logging.LogManager.getLogger(LogManager.java:411)
        at com.spotfire.server.config.tool.ConfigApp.<clinit>(ConfigApp.java:65)

2019-05-15 10:39:26,605 main ERROR Unable to invoke factory method in class org.apache.logging.log4j.core.appender.RollingFileAppender for element RollingFile: java.lang.IllegalStateException: No factory method found for class org.apache.logging.log4j.core.appender.RollingFileAppender java.lang.IllegalStateException: No factory method found for class org.apache.logging.log4j.core.appender.RollingFileAppender
        at org.apache.logging.log4j.core.config.plugins.util.PluginBuilder.findFactoryMethod(PluginBuilder.java:229)
        at org.apache.logging.log4j.core.config.plugins.util.PluginBuilder.build(PluginBuilder.java:134)
        at org.apache.logging.log4j.core.config.AbstractConfiguration.createPluginObject(AbstractConfiguration.java:958)
        at org.apache.logging.log4j.core.config.AbstractConfiguration.createConfiguration(AbstractConfiguration.java:898)
        at org.apache.logging.log4j.core.config.AbstractConfiguration.createConfiguration(AbstractConfiguration.java:890)
        at org.apache.logging.log4j.core.config.AbstractConfiguration.doConfigure(AbstractConfiguration.java:513)
        at org.apache.logging.log4j.core.config.AbstractConfiguration.initialize(AbstractConfiguration.java:237)
        at org.apache.logging.log4j.core.config.AbstractConfiguration.start(AbstractConfiguration.java:249)
        at org.apache.logging.log4j.core.LoggerContext.setConfiguration(LoggerContext.java:547)
        at org.apache.logging.log4j.core.LoggerContext.reconfigure(LoggerContext.java:619)
        at org.apache.logging.log4j.core.LoggerContext.reconfigure(LoggerContext.java:636)
        at org.apache.logging.log4j.core.LoggerContext.start(LoggerContext.java:231)
        at org.apache.logging.log4j.core.impl.Log4jContextFactory.getContext(Log4jContextFactory.java:243)
        at org.apache.logging.log4j.core.impl.Log4jContextFactory.getContext(Log4jContextFactory.java:45)
        at org.apache.logging.log4j.LogManager.getContext(LogManager.java:174)
        at org.apache.logging.log4j.LogManager.getLogger(LogManager.java:648)
        at com.spotfire.logging.LogManager.getLoggerInternal(LogManager.java:415)
        at com.spotfire.logging.LogManager.getLogger(LogManager.java:411)
        at com.spotfire.server.config.tool.ConfigApp.<clinit>(ConfigApp.java:65)

2019-05-15 10:39:26,605 main ERROR Null object returned for RollingFile in Appenders.
2019-05-15 10:39:26,620 main ERROR Unable to locate appender "toolLog" for logger config "org.apache.http.headers"
2019-05-15 10:39:26,620 main ERROR Unable to locate appender "toolLog" for logger config "com.amazonaws"
2019-05-15 10:39:26,620 main ERROR Unable to locate appender "toolLog" for logger config "org.springframework"
2019-05-15 10:39:26,620 main ERROR Unable to locate appender "toolLog" for logger config "com.spotfire.ws.library.IMPORT"
2019-05-15 10:39:26,636 main ERROR Unable to locate appender "toolLog" for logger config "org.apache.http"
2019-05-15 10:39:26,636 main ERROR Unable to locate appender "toolLog" for logger config "com.spotfire"
Tool password:

Issue/Introduction

The error "java.io.FileNotFoundException: C:\tibco\tss\10.0.0\tomcat\bin\..\logs\tools.log (Access is denied)" is usually seen if the user who is accessing the file or the user account running TIBCO Spotfire Server service does not have access permissions to the folder "\tomcat\"

Resolution

The above error message indicates that the user who is logged in or the user account running the TIBCO Spotfire Server service does not have access to the "<spotfire server installation directory>\tomcat\" directory. To resolve, update the file/folder permissions for the user for the <spotfire server installation directory>\tomcat\" folder. Alternatively, you can also give full access to the Everyone group (at least temporarily as a diagnostic test to confirm it is folder permissions is the root cause).

If the issue still persists after validating the user permissions to the file/folders, please contact TIBCO Support at https://support.tibco.com/ for more assistance.

 

Additional Information

Doc: Opening the configuration tool.
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