Error After Moving TIBCO Scribe® Insight Server

Products	Versions
TIBCO Scribe Insight	7.9.1

Description

If you have recently moved your TIBCO Scribe® Insightserver, which consists of your Scribe Windows Services, to a different computer and you encounter errors, they could be caused by the new server’s machine name not matching the prior server’s machine name. There are several possible errors.

AdminServer Service Error

GetScheduledListener error – Scribe AdminServer: Failed to create KSEventMgrScheduled object –
Error retrieving/setting data – Unable to retrieve Notification Monitor –

Errors shown below related to the Scribe AdminServer Service and the Notification Monitor may occur when attempting to navigate the Console.

MessageServer Service Error

Other symptoms of this issue may be that the Scribe MessageServer service does not start and you receive the following error:

Error 1068: The dependency service or group failed to start

Issue/Introduction

If you have recently moved your TIBCO Scribe® Insight server, which consists of your Scribe Windows Services, to a different computer and you encounter errors, they could be caused by the new server's machine name not matching the prior server's machine name.

Resolution

Use the InternalDB.exe tool installed with TIBCO Scribe® Insight to modify the Server Name stored in the Scribe Internal database.

Note: Backup all of your data before beginning this process.

Before running the InternalDB.exe tool, make sure you know the machine names of both the previous Insight server and the current Insight server. If you have access to the Scribe Internal database, you can locate the previous server name there.

Open SQL Management Studio or SQL Express.
Run the SQL script shown below against the Scribe Internal database.

SELECT * FROM [SCRIBEINTERNAL].[SCRIBE].[KSYNC]

where KEYNAME = 'Server_Owner'

This script returns the current value stored in the server owner section:

Open the TIBCO Scribe® Insight Workbench and select Help > Unregister this Computer.

NOTE: After you change the Insight Server name these instructions prompt you to start the Scribe Registration Wizard and register your Scribe products.

In Windows Explorer, navigate to ..\Program Files (x86)\Scribe and locate the InternalDB tool.
Double-click InternalDB to start the tool.

Select the Internal Database tab. At the bottom of the tab there is a button labeled Update Insight Server Name that is grayed out.

Click Test Connection to test the database and return the version of your database and the database size. This process enables the Update Insight Server Name button.

Click Update Insight Server Name. You are prompted to stop all integrations or let them finish before continuing. The errors generated when trying to run an integration indicate that they are not functioning correctly and do not need to be stopped or allowed to complete.
Click OK to continue. The Update Server Name screen displays.
Review all of the information provided in this screen.
Type the previous server name in the Old Scribe Server Name field.
Type the new server name in the New Scribe Server Name field.
Click Update Server Name.

NOTE: If you do not enter the correct name for the Old Server, the InternalDB tool does not change the Server Name.
NOTE: If you enter the wrong name for the New Server, the InternalDB tool populates the various references in the database with the incorrect name. If you make a mistake with the New Server name, run the tool again using the incorrect name in the Old Scribe Server Name field and the correct name in the New Scribe Server Name field.

After renaming the server, open the TIBCO Scribe® Insight Workbench again to launch the Registration Wizard. Follow the directions in the wizard to register your TIBCO Scribe® Insight products.

For additional information, see the following:

Scribe Insight Help: Moving The Scribe Insight Server
Knowledge Base: TIBCO Scribe® Insight Installation Guide V7.9.5

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