Error "Alias name does not identify a key entry" in TIBCO Spotfire Server

Error "Alias name does not identify a key entry" in TIBCO Spotfire Server

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Article ID: KB0071831

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Updated On:

Products Versions
Spotfire Server 7.5 and higher

Description

HTTPS might not work if an incorrect certificate key alias name is mentioned in the TIBCO Spotfire Server configuration. The catalina.log file will show the following error.
Caused by: java.lang.IllegalArgumentException: Alias name[certificate_alias_name] does not identify a key entry.

Caused by: java.io.IOException: Alias name[certificate_alias_name] does not identify a key entry.

The full error stack trace is like:
User-added image

Issue/Introduction

Error "Alias name does not identify a key entry".seen in TIBCO Spotfire Server

Environment

All

Resolution

If HTTPS is not working and the above error is seen in the catalina.log file, this means the "certificateKeyAlias" value in the server.xml file is not correct. This value must be changed and the correct "certificateKeyAlias" value must be entered. The "certificateKeyAlias" parameter is the alias for the server certificate and private key.

Note: The "certificateKeyAlias" parameter should be set if the keystore contains more certificates than the server certificate. Otherwise, this value is not needed and the "certificateKeyAlias" parameter can be deleted or commented.

Additional Information

Doc: Configuring HTTPS;
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