Error, "Failed to load resource: the server responded with a status of 404 (Not Found)" when logging into WebStatistica
Article ID: KB0074138
Updated On:
| Products | Versions |
|---|---|
| Spotfire Statistica | 12.0 through 13.4. |
Description
After upgraded from 12.7 to 13.3.1 (may affect upgrades to 13.4 as well), Webstatistica login buttons are not responding. When checking the browser console (F12 | Consule), the following error is displayed:
Related article Changing TCP/IP port used by WebStatistica
Cause: One possible cause is the port in Config.php does not match the port in the Statistica Server configuration admin tool (previously known as the WebSTATISTICA configuration admin tool).
Issue/Introduction
Resolution
Follow these steps to make changes so the ports in the Statistica Server configuration Admin tool (previously known as the WebSTATISTICA admin tool) and the Config.php file match:
1. Open the WebStatistica Admin Tool (Start | All Programs | Statistica | WebStatistica | Administration or Start | All Programs | Statistica | Administration).
2. Check the TCP port number in the Connection settings (Statistica Server configuration or WebSTATISTICA configuration admin tool showing below):
3. Double-clicK TCPIPPORT to change the port value, then click the OK button:
4. Open the Config.php file (typical location is :\\WebSTATISTICAPub\wwwroot) and check the SOAP port:
5. If necessary, make changes to the SoapPort number in the Config.php file and save it (select File | Save). Changes will take effect immediately.
6. Restart the WebStatistica (or WebSTATISTICA) service.
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