Error: “Status: NOT RUNNING” is displayed when logging in as root to TIBCO LogLogic LMI
Article ID: KB0077523
Updated On:
| Products | Versions |
|---|---|
| TIBCO LogLogic Log Management Intelligence | 4.x |
Description
If a user sees the following message "Status: NOT RUNNING" from the CLI (i.e. logged in as root, not toor) after starting up the appliance then this is indicative of mtask not starting up. If mtask is in the process of starting up then the status should be "INITIALIZING." Follow the procedure below to help resolve one reason why this can occur.
Resolution
After the appliance has been powered off for 30 days or longer when running 4.x there is a known issue that prevents the application from properly starting up.
1) Confirm this is the same issue:
a. Login as “root.” The following message should be displayed: “Status: NOT RUNNING”
b. Type in:
> watch
and the following message should come up:
shm Shared Memory Error...exiting.
2) Go to the “toor” shell:
> system access
3) Type in the following commands:
$ rm /loglogic/conf/mtask/sys.time
$ mtask start
This should bring up the appliance correctly.
Issue/Introduction
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