Error:The given encryption password does not match the one currently in use

Products	Versions
Spotfire Server	7.11 and later

Description

If the bootstrap was created without creating an encryption password and the encryption password needs to be set later, it can not be set by creating a new bootstrap using configuration tool. While trying to set it from the configuration tool, the below error will be seen.
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There was an error creating the server node
The given encryption password does not match the one currently in use. Please provide the current encryption password or change encryption password using the 'config-encryption' command
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The error screenshot is attached(encryption error.png). The only way to create an encryption password is to do it using the command line.

Issue/Introduction

Environment

All supported environments

Resolution

In order to set the encryption password, run the following command from the command line.
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Syntax:
config config-encryption -u -p <new encryption password>

Example:
config config-encryption -u -p Spotfire
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This will set the encryption password. The encryption password should be now updated in the bootstrap by creating a new bootstrap and specifying the encryption password. The bootstrap must be saved and the Spotfire server service must be restarted.

Note:
- Change the command line directory to "Spotfire Server Installation Directory\tss\7.x.x\tomcat\bin" before running the command.
- Run the command Line Interface as an administrator otherwise the following error will be seen.
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Error determining the server site: Error while looking up a site
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The error screenshot is attached(cmd_error.png).

Attachments

Error:The given encryption password does not match the one currently in use get_app

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