Error "[WEB_PLAYER] process state switched to failure with exit value -532462766" when attempting to start a new TIBCO Spotfire Web Player instance

Error "[WEB_PLAYER] process state switched to failure with exit value -532462766" when attempting to start a new TIBCO Spotfire Web Player instance

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Article ID: KB0079714

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Updated On:

Products Versions
Spotfire Web Player 7.5 and higher

Description

After editing the TIBCO Spotfire Web Player service to use a newly imported configuration (see reference Manually editing the service configuration files), the Web Player instance may not start with the error: 
[WEB_PLAYER] process state switched to failure with exit value -532462766
For example: 
INFO 2016-04-18T21:28:42,996+0000 [pool-1-thread-26] nodemanager.control.DeploymentCommandCommunicator: Step 4: Extracting components complete.
INFO 2016-04-18T21:28:42,996+0000 [pool-1-thread-26] nodemanager.control.DeployCommandHandler: Step 5: Extracting capability from module WebWorker
INFO 2016-04-18T21:28:42,996+0000 [pool-1-thread-26] nodemanager.control.DeployCommandHandler: Looking for capability in C:\tibco\tsnm\7.5.0\nm\services\WebWorker-23.28.9817.4102-10b2e408-7f8f-4201-aef6-b7cdc6d5bb6b\Modules\WebWorker-23.28.9817.4102
INFO 2016-04-18T21:28:43,012+0000 [pool-1-thread-26] nodemanager.control.DeployCommandHandler: Step 5: Complete. Defined capability is WEB_PLAYER. It translates to WEB_PLAYER
INFO 2016-04-18T21:28:43,012+0000 [pool-1-thread-26] nodemanager.control.DeployCommandHandler: Step 6: Configuring installation of new module
INFO 2016-04-18T21:28:43,028+0000 [pool-1-thread-26] nodemanager.control.DeployCommandHandler: Step 6: Complete. Defined working directory and deployment area for service.
INFO 2016-04-18T21:28:43,028+0000 [pool-1-thread-26] nodemanager.control.DeploymentCommandCommunicator: Step 7: Updating service configuration settings
INFO 2016-04-18T21:28:43,028+0000 [pool-1-thread-26] nodemanager.control.DeploymentCommandCommunicator: Update config via C:\tibco\tsnm\7.5.0\nm\services\WebWorker-23.28.9817.4102-10b2e408-7f8f-4201-aef6-b7cdc6d5bb6b\/Tools/Update/workerupdate.bat
INFO 2016-04-18T21:28:43,028+0000 [pool-1-thread-26] nodemanager.control.DeploymentCommandCommunicator: Update directory C:\tibco\tsnm\7.5.0\nm\services\WebWorker-23.28.9817.4102-10b2e408-7f8f-4201-aef6-b7cdc6d5bb6b\Tools\Update
INFO 2016-04-18T21:28:43,215+0000 [pool-1-thread-26] nodemanager.control.DeploymentCommandCommunicator: Process: * Configuration only mode.
INFO 2016-04-18T21:28:43,215+0000 [pool-1-thread-26] nodemanager.control.DeploymentCommandCommunicator: Process: * Performing config only.
INFO 2016-04-18T21:28:43,309+0000 [pool-1-thread-26] nodemanager.control.DeploymentCommandCommunicator: Process: * Config finished.
INFO 2016-04-18T21:28:43,309+0000 [pool-1-thread-26] nodemanager.control.DeploymentCommandCommunicator: Process: * Encrypting config
INFO 2016-04-18T21:28:45,996+0000 [pool-1-thread-26] nodemanager.control.DeploymentCommandCommunicator: Process: * Encrypting config finished
INFO 2016-04-18T21:28:45,996+0000 [pool-1-thread-26] nodemanager.control.DeploymentCommandCommunicator: Step 7: Complete.
INFO 2016-04-18T21:28:45,996+0000 [pool-1-thread-26] nodemanager.control.DeployCommandHandler: Step 8: Discovering new service.
...
ERROR 2016-04-18T21:28:46,293+0000 [pool-1-thread-1] 812da138-8f96-4171-8a42-004a9c165f96: 812da138-8f96-4171-8a42-004a9c165f96 [WEB_PLAYER] process state switched to failure with exit value -532462766
INFO 2016-04-18T21:28:46,293+0000 [pool-1-thread-1] server.nodemanager.ServiceMonitor: Notifying about service: 812da138-8f96-4171-8a42-004a9c165f96 M: The service exited with error code -532462766. in state FAILED
ERROR 2016-04-18T21:28:46,293+0000 [pool-1-thread-1] server.nodemanager.ServiceMonitor: The service [WEB_PLAYER]:812da138-8f96-4171-8a42-004a9c165f96 exited and will not be restarted.
INFO 2016-04-18T21:28:46,528+0000 [pool-1-thread-26] nodemanager.control.ServiceManipulator: All services have reported status beyond STARTING
ERROR 2016-04-18T21:28:51,028+0000 [pool-1-thread-38] service.monitor.ServiceStatusCallable: Max attempts to check the service 812da138-8f96-4171-8a42-004a9c165f96 have occurred. Shutting down the service.
INFO 2016-04-18T21:28:51,028+0000 [pool-1-thread-38] nodemanager.service.AbstractServiceManager: Process exited on destroy: -532462766
INFO 2016-04-18T21:28:51,028+0000 [pool-1-thread-38] server.nodemanager.ServiceMonitor: Notifying about service: 812da138-8f96-4171-8a42-004a9c165f96 M: The service exited with error code -532462766. in state FAILED
ERROR 2016-04-18T21:28:46,293+0000 [pool-1-thread-1] 812da138-8f96-4171-8a42-004a9c165f96: 812da138-8f96-4171-8a42-004a9c165f96 [WEB_PLAYER] process state switched to failure with exit value -532462766

 

Issue/Introduction

This article explains the reason for the error "[WEB_PLAYER] process state switched to failure with exit value -532462766" when attempting to start a new TIBCO Spotfire Web Player instance after a configuration change.

Resolution

This error is caused because of syntax errors in the Spotfire.Dxp.Worker.Web.config file, resulting in an invalid XML file that cannot be read by the Spotfire application. To resolve, ensure there no syntax errors in the Spotfire.Dxp.Worker.Web.config file when editing the configuration and that is it is proper, validated XML. An XML validation tool can be used to assist in finding invalid XML in the config file. See references for more details.

Once the Spotfire.Dxp.Worker.Web.config file and all configuration files are confirmed to be valid XML, save the configurations and apply to the Web Player service, and attempt to start the Web Player instances again. See Manually editing the service configuration files for more detail.

Additional Information

Doc: Manually editing the service configuration files External: XML Validator
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