Error installing Statistica update: "File is locked by another process"
Article ID: KB0082525
Updated On:
| Products | Versions |
|---|---|
| Spotfire Statistica | 12.0 and above. |
Description
When applying a Statistica update with an update installer (sometimes after uninstalling a previous update) and the update installer generates an error that a file is locked by another process and the installer cancels. The installer log is not produced. There are no Statistica, WebStatistica, or other related processes running. How is this resolved?
Cause: A process most likely failed to close properly and has the file locked.
Note: This error is not encountered when applying a hotfix.
Related knowledge base article: How to deploy a hot-fix for Statistica?
Cause: A process most likely failed to close properly and has the file locked.
Note: This error is not encountered when applying a hotfix.
Related knowledge base article: How to deploy a hot-fix for Statistica?
Issue/Introduction
Error installing Statistica update: "File is locked by another process."
Environment
Windows operating systems.
Resolution
Follow these steps:
1. While that error message is displayed, check %temp%\STATMSI_V12AHFS001.log (or similar update log file) and it should show which file is locked (search for Locked File in the log file)
2. Search for and find the the handle or process and stop the process (see How To Delete, Move, or Rename Locked Files in Windows).
Feedback
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