Error message while trying to open the Web Player URL and logging in: "The required license for the user to access the program is missing"

Error message while trying to open the Web Player URL and logging in: "The required license for the user to access the program is missing"

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Article ID: KB0079860

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Updated On:

Products Versions
Spotfire Web Player 7.0 and older

Description

Symptoms:
The following error is seen when attempting to open Web Player.
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The required license for the user to access the program is missing.
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Cause:
To be able to open the Web Player URL and login, user needs to have 'TIBCO Spotfire Web Player' license enabled.

Issue/Introduction

Error message while trying to open the Web Player URL and logging in: "The required license for the user to access the program is missing"

Resolution

Follow the steps below to confirm if the user has permissions to access Web Player:
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  • Login to Spotfire Analyst as a Spotfire Administrator.
  • Go to Option Tools > Administrator Manager.
  • Search for the user who is experiencing the error.
  • Note down the group the user is a member of from the right pane.
  • Click on the 'Groups and licenses' tab and click on the group the user belongs to.
  • From the right frame click on Licenses and see if TIBCO Spotfire Web Player license is enabled. If not then click on Edit and enable the license.
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Additional Information

Refer to the section ‘Spotfire Licenses and Features’ in the "Spotfire Client Deployment & Administration" manual .
https://docs.tibco.com/pub/spotfire/6.0.0-november-2013/TIB_sfire_deploy_6.0.0_DeployAdminManual.pdf
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