When opening the Information Designer tool in the TIBCO Spotfire Analyst client, it fails to open with an error popup stating:
"Could not start Information Designer because the Information Services did not respond as expected."

The following error is seen on the TIBCO Spotfire Server's server.log file:
FATAL 2022-11-30T17:08:32,726-0500 [] ws.server.InformationServicesServer: Information services server has failed, exiting process with status=1
java.io.IOException: Failed to bind to myserver.mydomain/123.123.123.123:9444
    at org.eclipse.jetty.server.ServerConnector.openAcceptChannel(ServerConnector.java:349) ~[jetty-server-9.4.48.v20220622.jar:9.4.48.v20220622]
    at org.eclipse.jetty.server.ServerConnector.open(ServerConnector.java:310) ~[jetty-server-9.4.48.v20220622.jar:9.4.48.v20220622]
    at org.eclipse.jetty.server.AbstractNetworkConnector.doStart(AbstractNetworkConnector.java:80) ~[jetty-server-9.4.48.v20220622.jar:9.4.48.v20220622]
    at org.eclipse.jetty.server.ServerConnector.doStart(ServerConnector.java:234) ~[jetty-server-9.4.48.v20220622.jar:9.4.48.v20220622]
    at org.eclipse.jetty.util.component.AbstractLifeCycle.start(AbstractLifeCycle.java:73) ~[jetty-util-9.4.48.v20220622.jar:9.4.48.v20220622]
    at org.eclipse.jetty.server.Server.doStart(Server.java:401) ~[jetty-server-9.4.48.v20220622.jar:9.4.48.v20220622]
    at org.eclipse.jetty.util.component.AbstractLifeCycle.start(AbstractLifeCycle.java:73) ~[jetty-util-9.4.48.v20220622.jar:9.4.48.v20220622]
    at com.spotfire.ws.server.InformationServicesServer.main(InformationServicesServer.java:75) ~[spotfire-server-is.jar:?]
Caused by: java.net.BindException: Address already in use: bind
    at sun.nio.ch.Net.bind0(Native Method) ~[?:?]
    at sun.nio.ch.Net.bind(Net.java:555) ~[?:?]
    at sun.nio.ch.ServerSocketChannelImpl.netBind(ServerSocketChannelImpl.java:337) ~[?:?]
    at sun.nio.ch.ServerSocketChannelImpl.bind(ServerSocketChannelImpl.java:294) ~[?:?]
    at sun.nio.ch.ServerSocketAdaptor.bind(ServerSocketAdaptor.java:89) ~[?:?]
    at org.eclipse.jetty.server.ServerConnector.openAcceptChannel(ServerConnector.java:344) ~[jetty-server-9.4.48.v20220622.jar:9.4.48.v20220622]
    
InformationModelException at Spotfire.Dxp.Data:
The HTTP service located at http://... is unavailable.  This could be because the service is too busy or because no endpoint was found listening at the specified address. Please ensure that the address is correct and try accessing the service again later. (HRESULT: 80131500)

Stack Trace:
   at Spotfire.Dxp.Data.InformationModel.InternalInformationModelManager.ListDataSourceTypes()
   at Spotfire.Dxp.Forms.Data.InformationDesigner.Cache.InformationModelCache.RefreshDataSourceTypes()
   at Spotfire.Dxp.Forms.Data.InformationDesigner.Cache.InformationModelCache..ctor(InternalInformationModelManager manager)
   at Spotfire.Dxp.Forms.Data.InformationDesigner.DesignerForm..ctor(DesignerFormController controller, InternalInformationModelManager manager)
   at Spotfire.Dxp.Forms.Data.InformationDesignerUserActionHand

This additional stack trace may also be seen:
Server stack trace: 
   at System.ServiceModel.Channels.HttpChannelUtilities.ProcessGetResponseWebException(WebException webException, HttpWebRequest request, HttpAbortReason abortReason)
   at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)
   at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout)
   at System.ServiceModel.Dispatcher.RequestChannelBinder.Request(Message message, TimeSpan timeout)
   at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
   at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
   at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

All

Starting with TIBCO Spotfire version 12.1, Information Services runs as a separate process from the Spotfire Server for increased stability. The default port for Information Services is 9445 for version 14.0 and higher and port 9444 for versions 12.1 to 12.5 but can be modified as required. When this error is seen, there is something blocking the use of port 9445 in version 14.0 and higher and port 9444 in vesrions 12.1 to 12.5 that the external Information Services process is trying to use.

To resolve this, either free up the configured port so that Spotfire's Information Services can use it (for example, by stopping the external application that is using that port) or you can change the Spotfire Server configuration so that Information Services uses a different port by setting the information-services. external-process. port property. For example, to change Information Services to use port 9446 instead, the following command can be run:
> config set-config-prop --name="information-services.external-process.port" --value="9446"

See Manually editing the service configuration files for more details on how to run use this command to change the Spotfire Server configuration.


Additionally, if the stack trace is seen which shows the time out ("HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)") you can also increase the timeout to give Information Services more time to start using the following command (example command setting value of 600s, with the default being 120s):

> config config-external-information-services-process --init-timeout=600

See Information Services troubleshooting for more possible causes of Information Services issues as well.

The Information Designer tool will not open in TIBCO Spotfire Analyst client, after new installation or upgrade, because Information Services did not respond as expected.

Doc: Manually editing the service configuration files

• https://docs.tibco.com/pub/spotfire_server/12.1.0/doc/html/TIB_sfire_server_tsas_admin_help/server/topics/manually_editing_the_service_configuration_files.html
• https://docs.tibco.com/pub/spotfire_server/14.0.0/doc/html/TIB_sfire_server_tsas_admin_help/server/topics/manually_editing_the_service_configuration_files.html

Doc:  config-external-information-services-process

• https://docs.tibco.com/pub/spotfire_server/12.1.0/doc/html/TIB_sfire_server_tsas_admin_help/server/topics/config-external-information-services-process.html
• https://docs.tibco.com/pub/spotfire_server/14.0.0/doc/html/TIB_sfire_server_tsas_admin_help/server/topics/config-external-information-services-process.html

Doc: Information Services troubleshooting

• https://docs.tibco.com/pub/spotfire_server/12.1.0/doc/html/TIB_sfire_server_tsas_admin_help/server/topics/information_services_troubleshooting.html
• https://docs.tibco.com/pub/spotfire_server/14.0.0/doc/html/TIB_sfire_server_tsas_admin_help/server/topics/information_services_troubleshooting.html