Error while trying to connect to the OIAG agent from console
Article ID: KB0073261
Updated On:
| Products | Versions |
|---|---|
| TIBCO Operational Intelligence Agent | 3.0 |
Description
Facing the below error while accessing the OIAG agent from the OIAG console.
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2021-08-09 13:54:48,118 ERROR [http-nio-8083-exec-1] c.t.r.e.CustomExceptionHandler [CustomExceptionHandler.java:29] Agent test118 is Down
com.tibco.rest.exception.HawkException: Agent test118 is Down
at com.tibco.rest.microagent.HawkMicroAgentServiceImpl.invoke(HawkMicroAgentServiceImpl.java:261) ~[oiconsole.jar:na]
at com.tibco.rest.uc.UniversalCollectorServiceImpl.getAllLogsourcesInfo(UniversalCollectorServiceImpl.java:871) ~[oiconsole.jar:na]
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Please have a look at the attached screenshot "OIAG_Error.JPG" for the error message on the OIAG console
Issue/Introduction
facing error while trying to connect to the agents configured in the OIAG consoles
Resolution
This error is caused by the transport configuration(-tcp_session) in the agent file:
if the transport is configured with "localhost" then this will give you the error.
we have to change this to ip address, for example:
-tcp_session localhost:2551 localhost:2561 #the agent will not be visible in console with this configuration
we have to change the localhost to ip address
-tcp_session 10.100.102.117:2551 10.100.102.117:2561
if the transport is configured with "localhost" then this will give you the error.
we have to change this to ip address, for example:
-tcp_session localhost:2551 localhost:2561 #the agent will not be visible in console with this configuration
we have to change the localhost to ip address
-tcp_session 10.100.102.117:2551 10.100.102.117:2561
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