The issue has been addressed in TIBCO Spotfire version 11.3, so the recommended solution is to upgrade to that version or higher.
For TIBCO Spotfire version 11.2 or lower:
This may happen if antivirus or garbage collection software applications delete the temp folder and/or the *.tmp file whose contents are necessary for saving the DXP file. If antivirus software is installed, ask the IT/Security team to exclude the TIBCO Spotfire installed client folders from the virus scan, i.e., exclude the "C:\Users\<username>\AppData\Local\Temp\TIBCO\Spotfire\<Version>\" folder from the scan.
Once this occurs, there is no way to recover from this error (unless IT can recover the deleted .tmp files that Spotfire needs to continue with the save process).
One way to avoid the issue is to save the analysis frequently. Alternatively, if the changes you have made are in pages or visualizations then these can be copied to another instance of Spotfire:
- Launch another instance of the TIBCO Spotfire installed client (keeping open the report which cannot be saved)
- Open the last saved version of report again
- Copy those new/modified pages or visualizations from the report which cannot be saved (see Copying Data, Pages or Visualizations for details)
- Paste those pages or visualizations into the newly opened instance of the TIBCO Spotfire installed client
- Save the newly opened report where you pasted the new/modified content