"Exception 80070006, Runtime Error at *Support.svx(162)" when logging into Statistica Server (WebStatistica)
Article ID: KB0077428
Updated On:
| Products | Versions |
|---|---|
| Spotfire Statistica | 13.3.1 and higher |
Description
When logging into Statistica Server (WebStatistica), the following error occurs:
Cause: One known cause is the web.lic has the incorrect feature in it, as below:
The ISLS feature is the Live Score feature where as the Statistica Server (WebStatistica) feature is ISWS
Cause: One known cause is the web.lic has the incorrect feature in it, as below:
The ISLS feature is the Live Score feature where as the Statistica Server (WebStatistica) feature is ISWS
Environment
Windows Server 2012 R2 and above. Statistica Server only.
Resolution
If the web.lic contains the ISLS feature, then follow these steps to resolve the issue:
1. Modify the feature in the web.lic, directly, by replacing ISLS with ISWS
2. Save the file to the desktop location
3. Copy/paste into the Statistica 13 application folder
4. Restart the WebStatistica service
Login again to Statistica Server (WebStatistica) and typical menus will appear:
1. Modify the feature in the web.lic, directly, by replacing ISLS with ISWS
2. Save the file to the desktop location
3. Copy/paste into the Statistica 13 application folder
4. Restart the WebStatistica service
Login again to Statistica Server (WebStatistica) and typical menus will appear:
Issue/Introduction
This articles discusses the possible causes and solutions to this error.
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