Expired TIBCO Scribe® Online Organizations With Cloud Agents
Article ID: KB0078053
Updated On:
| Products | Versions |
|---|---|
| TIBCO Cloud Integration - Connect ( Scribe ) | - |
Description
When a TIBCO Scribe® Online trial or subscription expires, TIBCO Scribe® decommissions the Cloud Agent associated with the Solutions. However, the Metadata Agent is not decommissioned.
After an expired trial or subscription has lapsed, when a new subscription is added to the TIBCO Scribe® Online Organization, the Cloud Agent appears in the interface. If you try to run a Map using that Cloud Agent, the error shown below occurs.
Agent Update Required
This version of the Agent does not support this operation.
After an expired trial or subscription has lapsed, when a new subscription is added to the TIBCO Scribe® Online Organization, the Cloud Agent appears in the interface. If you try to run a Map using that Cloud Agent, the error shown below occurs.
Agent Update Required
This version of the Agent does not support this operation.
Issue/Introduction
After an expired trial or subscription has lapsed, when a new subscription is added to the TIBCO Scribe® Online Organization, the Cloud Agent appears in the interface and generates errors.
Resolution
- Install a TIBCO Scribe® Online On-Premise Agent. For more information, see Installing A TIBCO Scribe® Online On-Premise Agent.
- Edit any Solutions using the Cloud Agent, to use the On-Premise Agent. A Solution can only use one Agent. Switching your Solutions to the On-Premise Agent removes the association between the decommissioned Cloud Agent and those Solutions.
- Delete the Cloud Agent from the Organization.
- Provision a new Cloud Agent. See Provisioning A TIBCO Scribe® Online Cloud Agent.
- Edit your Solutions to use the new Cloud Agent.
- If you want, uninstall the On-Premise Agent you installed earlier. For more information, see Deleting An Agent.
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