Exporting a custom visualization using Automation Service results in a blank image
Article ID: KB0077961
Updated On:
| Products | Versions |
|---|---|
| Spotfire Automation Services | All Versions |
Description
When executing an automation job on server either with task Export to Image or Export to PDF, the export results in a blank image with message "Failed to create export view for view of type: Spotfire Dxp.Application.Visuals.VisualStandin" as below,
Issue/Introduction
This article explains how to resolve the issue where custom visualization's cannot be exported as image or PDF using Automation Services when executing on server
Resolution
This error is caused if the Automation Services is not updated with the respective CustomVisual extensions. In order to resolve the issue update the Automation Services and then run the automation job with tasks Export to Image or Export to PDF.
- Log in to Spotfire Server and click Nodes & Services.
- On the "Your network" page, under Select a view, click Nodes, and then select the service that you want to update.
In the upper-right pane there is an Update service button. You can scan the Packages pane for the orange notes that indicate exactly what has changed from the current deployment. - Click Update service, and then in the confirmation dialog click Update.
In the upper-right pane, the Status line indicates that the update has started. The Activity page shows the progress of the update.
Additional Information
Doc: Updating Services
Doc: Rolling back a service update
Feedback
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