To investigate the issue related to Adapter/Plugin, it is important to know the Adapter/Plugin version along with the Hotfix number being used with that Adapter/Plugin.

Many time Customer don't know how to find the hotfix number used, so we need to ask customer to provide the '_installInfo' folder to check the hotfix number.

All Plugins and Adapter

To know the Adapter/Plugin version one of the two below methods can be used:
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1)In BW 5.x, open the designer and go to Help Menu -> Runtime Environment which will open a Runtime Dialog box containing installed Adapter/Plugin and its version.

In BW 6.x go to Help Menu -> Installation Details which open a Installation Details Dialog box containing installed Adapter/Plugin and its version.

2) Go to TIBCO_HOME/_installInfo folder. In this folder, there are number of XML files. From this XML files, check for the file name containing Adapter/Plugin name whose version needs to be find. The format of XML file name of installed Adapter/Plugin is "<adapter/plugin name>_<version>_prodInfo.xml". The version mentioned in this file name is the version of the Adapter/Plugin.

For example, if the REST and JSON Plugin v2.0.0 is installed then there will be xml file in TIBCO_HOME/_installInfo with name 'bwpluginrestjson_2.0.0_prodInfo.xml'.
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To find the Hotfix number of the Adapter/Plugin used then go to TIBCO_HOME/_installInfo folder. If hotfix is installed then there will be two XML files with the Adapter/Plugin name in it. One file will be for Adapter/Plugin version installed as explained above and second file name will be similar to file name of installed Adapter/Plugin with Hotfix number added after version in file name. "<adapter/plugin name>_<version.hotfixNumber>_prodInfo.xml".

For example, if the REST and JSON Plugin v2.0.0 and Hotfix 08 is installed then there will be below two xml files:
'bwpluginrestjson_2.0.0_prodInfo.xml'
'bwpluginrestjson_2.0.0.008_prodInfo.xml'