Grafana admin password reset
Article ID: KB0071946
Updated On:
| Products | Versions |
|---|---|
| TIBCO FTL | all |
Description
After resetting the password in Grafana using "C:\tibco\ftl\6.7\monitoring\grafana>grafana-cli --insecure --debug admin reset-admin-password test123" or
Admin is not able to log in with the updated password.
"grafana-cli --homepath "/usr/share/grafana" admin reset-admin-password <new password>"
Admin is not able to log in with the updated password.
Issue/Introduction
FTL Grafana taking too much time to connect after password reset.
Environment
All.
Resolution
1_First optain the correct Grafana home path using:
ps axuf|grep grafana - to make sure we are using the correct Grafana homepath
2_Open the Grafana logs - C:\tibco\ftl\6.7\monitoring\grafana\data\log To understand why its failing
3_Please note the following:
After updating the password using grafana command, the account gets locked for 5 mins. Only after this time, you should to attempt to connect using the new password. So, after resetting the password, kindly wait for 5 min and connect again with the new password.
Additional Information
https://github.com/grafana/grafana/issues/30161
Feedback
Yes
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