How To Run A Repair For TIBCO Scribe® Insight
Article ID: KB0078930
Updated On:
| Products | Versions |
|---|---|
| TIBCO Scribe Insight | 7.9.1 |
Description
If you encounter one of the following issues, repairing the TIBCO Scribe® Insight program may resolve it:
- The TIBCO Scribe® Insight Installer does not launch after double-clicking Setup.exe.
- Unable to connect to a source file.
- Message Queues were not created during installation.
- You see the error message: “Scribe Workbench Application has stopped working, a problem caused the program to stop working correctly.”
- An installed Adapter is not showing in the TIBCO Scribe® Insight Workbench.
- The TIBCO Scribe® Insight Installer launches when using another area of the product.
- One or more Scribe services do not start.
- TIBCO Scribe® Insight Console not allowing proper navigation.
- Opening TIBCO Scribe® Insight Console generates error messages.
- Errors retrieving Integration Processes.
- Windows Login prompt displays unnecessarily.
Issue/Introduction
Run a repair process to fix TIBCO Scribe® Insight without uninstalling and reinstalling the software.
Resolution
Running Repair Process
- Navigate to the Windows Control Panel, and choose Programs and Features.
- Select TIBCO Scribe® Insight or Scribe Insight, depending on the version, and click Uninstall at the top of the window.
- If the Scribe Services are running, a message displays asking to stop the Services to continue with the Uninstall. Click OK to stop the Scribe Services automatically.
- After the Scribe Services have stopped click Next.
- On the Program Maintenance window select Repair and click Next.
- Click Install to begin the repair process.
NOTE: If you have moved the TIBCO Scribe® Insight Installer files to a different location after the original installation, you are prompted to browse to the new location to find the ScribeInsight.msi file to proceed.
- When the repair process is done running click Finish. The repair is complete.
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