How to change the Organization Owner in TIBCO Cloud

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Article ID: KB0077876

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Updated On:

Products	Versions
TIBCO Cloud	N/A

Description

This article will help address following questions:

How to change the Organization Owner in TIBCO Cloud?.
How to delegate Organization Ownership in TIBCO Cloud?.
How to add additional owners to an Organization in TIBCO Cloud?.
My Organization Owner is no more with the company, how can we transfer the ownership to new Organization Owner in TIBCO Cloud?.

Issue/Introduction

How to change the Organization Owner in TIBCO Cloud

Environment

TIBCO Cloud

Resolution

Resolution for Question 1,2 and 3 :

The customer can self-serve by following instructions in TIBCO Cloud Docs -->Organization -->Your Account -->Managing Your Organization
https://account.cloud.tibco.com/cloud/docs/accounts/account-info/manage_org.html

Step to follow:

Inviting Organization Owners

You can invite other users to become owners in your organization.

Procedure

Navigate to the Settings tab.
In the Organization > Organization owners section, click + Add owner.
In the Invite new owner to your organization dialog box, enter the name or email address of the user you want to invite as an organization owner in your organization.
Click Continue.
New User will receive invitation email from TIBCO Cloud.

There is a default limit set (20) for the number of users you can invite to become owners of your organization. To modify this limit, contact the TIBCO Support team by opening a new Case.

Resolution for Question 4:

TIBCO Cloud Ops team will have to perform the change. Please contact support team by opening a new Case and provide following details to get quick resolution.

New Organization User Email Address.
Business Approval of the change, either attach your senior management email to the case or ask TIBCO Account Manager to send an email.

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