How to check the Public Address URL configured on TIBCO Spotfire Server using a Troubleshooting bundle

How to check the Public Address URL configured on TIBCO Spotfire Server using a Troubleshooting bundle

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Article ID: KB0076633

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Updated On:

Products Versions
Spotfire Server 7.6 and higher

Description

The public address is the base URL that is used by Spotfire when generating absolute URLs. A public address must be configured if the Spotfire Server is accessed through a load balancer or reverse proxy. This article demonstrates 3 ways to determine what public address is configured on the TIBCO Spotfire Server based on a Troubleshooting Bundle. 

Issue/Introduction

This article helps you find out which public address the TIBCO Spotfire Server is currently using

Resolution

Below are three possible ways to check which Public Address URL that the TIBCO Spotfire Server is using:

1) Open the Configuration.xml from the Troubleshooting bundle and check if the below '<public-address>' section is enabled: 
<public-address>
    <enabled>true</enabled>
    <url>https://tss78.nc.com/</url>
  </public-address>

2) Open the Sites.txt and check here: 
site id;site name;public address
5c2c7b84-e1f4-4187-9799-85a2a48f0ebc;Default;https://tss78.nc.com/ (c)

3) Open the server.log from within a "tss-" Spotfire Server folder (note: this requires the logging level is set to DEBUG) and search for "Frontend server manifest" and Backend server manifest" to see which public address endpoint it is pointing to: 
DEBUG 2018-10-16T14:56:35,862+0000 [] server.manifest.ManifestServlet: Frontend server manifest:
<?xml version="1.0" encoding="UTF-8"?>
<manifest>
  <client-login>
    <show-login-dialog>standard</show-login-dialog>
    <always-online>false</always-online>
    <allow-save-information>true</allow-save-information>
    <allow-user-provided-credentials>true</allow-user-provided-credentials>
    <offline-days-permitted>infinite</offline-days-permitted>
    <technical-min-version>
      <cloud>10.12</cloud>
      <standard>10.12</standard>
    </technical-min-version>
    <min-version>4.5.0</min-version>
  </client-login>
  <server-info>
    <version>47.0.8014.637</version>
    <release>standard</release>
    <login-initiation-endpoint>/spotfire/auth/web/initiate</login-initiation-endpoint>
    <login-success-endpoint>/spotfire/auth/web/success</login-success-endpoint>
    <oauth2-authorization-endpoint>/spotfire/oauth2/auth</oauth2-authorization-endpoint>
    <oauth2-token-endpoint>/spotfire/oauth2/token</oauth2-token-endpoint>
    <authentication-modes>
      <sf-oauth2 />
      <sf-web />
    </authentication-modes>
    <session>
      <timeout>23</timeout>
    </session>
  </server-info>
  <logging-categories />
  <monitoring-commit-period>300</monitoring-commit-period>
  <public-endpoints>
    <public-endpoint>https://tss78.nc.com/</public-endpoint>
  </public-endpoints>
</manifest>


DEBUG 2018-10-16T14:56:35,862+0000 [] server.manifest.ManifestServlet: Backend server manifest:
<?xml version="1.0" encoding="UTF-8"?>
<manifest>
  <client-login>
    <show-login-dialog>standard</show-login-dialog>
    <always-online>false</always-online>
    <allow-save-information>true</allow-save-information>
    <allow-user-provided-credentials>true</allow-user-provided-credentials>
    <offline-days-permitted>infinite</offline-days-permitted>
    <technical-min-version>
      <cloud>10.12</cloud>
      <standard>10.12</standard>
    </technical-min-version>
    <min-version>4.5.0</min-version>
  </client-login>
  <server-info>
    <version>47.0.8014.637</version>
    <release>standard</release>
    <authentication-modes>
      <sf-backend-trust />
      <username-and-password />
    </authentication-modes>
    <session>
      <timeout>23</timeout>
    </session>
  </server-info>
  <logging-categories />
  <monitoring-commit-period>300</monitoring-commit-period>
  <public-endpoints>
    <public-endpoint>https://tss78.nc.com/</public-endpoint>
  </public-endpoints>
</manifest>


 

Additional Information

Doc: Create a Troubleshooting bundle Doc:set-public-address
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