How to collect a full Technical Support archive for ModelOps over a specific time range

How to collect a full Technical Support archive for ModelOps over a specific time range

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Article ID: KB0071743

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Updated On:

Products Versions
TIBCO ModelOps 1.2 and later

Description

To assist in troubleshooting technical issues with your ModelOps server, you may collect a full Technical Support archive. This archive contains various technical reports in json format, along with a README.txt that identifies what each report is:
 
  • scheduling-server.json - Scheduling server logs
  • data-channel-registry.json - Data channel registry server logs
  • modelops-server.json - Modelops server logs
  • modelops-metrics.json - Modelops metrics server logs
  • scoring-flow.json - Scoring flow logs
  • scoring-service.json - Scoring service logs
  • data-channel.json - Data channel logs
  • kubernetes.txt - Kubernetes status

These reports may be collected for a specific time range, as noted below.

Issue/Introduction

Describes how to collect a full Technical Support archive to help troubleshoot issues with your ModelOps server.

Resolution

To collect the full Technical Support archive in the ModelOps web ui, go to Settings and Preferences > Support > Diagnostic > Technical Reports:

TMO support archive

Then, specify the appropriate time range (i.e. choose a time range that covers the time period when the issue occurred), and download the resulting *.zip archive.