How to configure the Web Player server not to use Compatibility View.

How to configure the Web Player server not to use Compatibility View.

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Article ID: KB0074568

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Updated On:

Products Versions
Spotfire Web Player 7.0 and lower

Description

TIBCO Spotfire Web Player, "Compatibility View" in Internet Explorer is not supported in Spotfire 7.0 and below. Using Internet Explorer when the compatibility view is turned on can cause the Web Player to show symptoms in Internet Explorer such as displaying blank pages, failing to mark items or other faults. (See attached, Filename: Blank_Page_in_webplayer.png).

Issue/Introduction

How to configure the Web Player server not to use Compatibility View.

Environment

All Supported Operating Systems

Resolution

To ensure that the Web Player site is not being displayed in "Compatibility View". This is how you edit the Web Player server:

On the Web Player Server:

  1. Start Microsoft IIS Manager.
  2. Click on the Web Player website.
  3. Open up the HTTP response header settings.
  4. Add a setting with name="X-UA-Compatible" and value="IE=edge" .
Note: If the compatibility mode is disabled from the Web Player Server-side no action from the clients using the Web Player is required,  i.e., end users can continue using Internet Explorer with their standard configuration.

Attachments

How to configure the Web Player server not to use Compatibility View. get_app
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