How to find the lmgrd.log file for troubleshooting Statistica licensing problems?

How to find the lmgrd.log file for troubleshooting Statistica licensing problems?

book

Article ID: KB0081209

calendar_today

Updated On:

Products Versions
Spotfire Statistica All versions.

Description

The lmgrd.log file is a log that records all licensing events.  It is part of the FLEXnet solution, a 3rd party application used by Statistica.

Note:  The lmgrd.log is not available in standalone or desktop installs but only the network versions (concurrent, borrowing, and enterprise installs).

 

Issue/Introduction

How to find the lmgrd.log file for troubleshooting licensing problems?

Environment

Windows operating systems. Concurrent installs only.

Resolution

The lmgrd.log is typically located in one of these locations, usually on a dedicated server:

  • C <or local server drive>:\Program Files (x86)\StatSoft\FLEXlm\  (Statistica 12.5 and below)

  • C <or local server drive>:\Program Files (x86)\Dell\FLEXlm\  (Statistica 12.6 through 13.2)

  • C <or local server drive>:\Program Files (x86)\Statistica\FLEXlm (Statistica 13.3 and above)

If the install was customized, the path may be different than the 2 listed above. 

Additionally, the lmgrd.log file is a text file and relatively small in size (under 1 MB),  so can be sent via email without any issues.  Anytime the Statistica License Manager service is restarted, the file is rewritten and the previous one is not saved.
Statistica Error/Debug log/report