How to fix Map Export issue in Web Client

How to fix Map Export issue in Web Client

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Article ID: KB0072699

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Updated On:

Products Versions
TIBCO Nimbus 10.4.0

Description

Map export is stuck in the queue when we select the export option as Current Diagram and lower levels. For a single diagram it works fine.
 

Environment

Production and Test

Resolution

Map export for option current diagram and lower levels are stuck in queue because it needs a Diagram render server and also Batch server to perform this task. (If you are getting an error as "unknown error is occurred " please follow this Article https://support.tibco.com/s/article/Diagram-Rendering-Service-Summary to configure Diagram render server)

Please follow the below steps to configure Diagram render server URL in the Batch Server configuration file.
1) Go to Tibco Nimbus Installation directory --> Batch Server
2) Open CtrlBatchServer.ini file in Notepad
3) In the [NimbusServices] section configure the URL (E.g: http://<servername>:3000/)
DiagramRenderServiceURL=http://mycomputer-name:3000/

Restart the services and try to export. (Please make sure Batch server and Diagram Render Service are running) and try export now.



 

Issue/Introduction

This KB will help you to solve export issues in web client.

Additional Information

Export fails 
Export stuck in queue 
Diagram render server