How to fix "Network Statistica Web service is not running!"

How to fix "Network Statistica Web service is not running!"

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Article ID: KB0083124

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Updated On: 12-04-2017

Products Versions
Spotfire Statistica -

Description

Statistica Network Analytics URL throws the error : "Network Statistica Web service is not running!" with trying to connect to: http://[ServerName]:2480/index.html#/login

Issue/Introduction

This article details how to fix the browser error message "Network Statistica Web service is not running!"

Environment

Windows

Resolution

SOLUTION 1: 
If the user is seeing the error from a browser on the Application server itself and the client then :
1. Open Control Panel | Administrative Tools | Services and check the status of the Statistica Network Analytics Service and Statistica Orient DB
2. If the services are not started, start the same.


SOLUTION 2:
If the user can login to network analytics from the server but not from a client machine then :
1. On the browser - Click on F12 or click on Developer tools from Browser Options.
2. Click on the 'Application' Tab and change the Local Storage URLS to "http://[ServerName]:2480" and "http://{Servername]:8686"

3. Close the Browser tools