How to report an High Priority and Urgent cases. 

This article details the process of opening an urgent case

1. Go to  TIBCO Support Portal and login to your account.
2. Click on Cases and then Create New Case
3. From the dropdown list, select the product. If you do not see your product listed, check the Cannot Find Your Product? box and a list of all TIBCO Products will load.            
4. Select the version of the product
5. Fill out all the mandatory fields: Subject, Description, Environment Type, Hardware, Operating, System, Virtualized Platform
6. Under Case Information, from the dropdown box select the Priority of your case. When you select High or Urgent you will be required to enter Business Impact details.

7. Click on Continue with Case Creation and review your case. 
8. Click on Submit Case 
9. For cases set to High or Urgent priority we ask that after submitting your case you follow up with a call to TIBCO Support. You can find the contact information under the About Support / Contact Us section.