When the installer files for TIBCO Statistica have been lost due to a computer failure or virus, how can I download the installer files again?

Only Windows operating systems currently supported by Microsoft.

Important Note:  It is very important to note that the installer files for a particular version of TIBCO Statistica may not be available as newer versions become available.  So to avoid having trouble accessing the installer files that are essential to have the application in the first place, please backup or copy the installer files to an external hard drive, thumb drive, or to cloud storage.  

One-Time Solution

OnTheHub will usually provide access to the installer files as a one-time courtesy.  Contact OnTheHub at one of the phone numbers below and explain the situation and that you need access to the installer files one more time.  

North America
6:00 a.m. to 6:00 p.m. (Eastern Standard Time)

Available in English, French, German, and Spanish.

USA/Canada (Toll Free):	1-866-435-4722
1-888-396-1447
Local:	1-613-526-2881
Europe, Middle East and Africa
12:00 p.m. to 12:00 a.m. CET (Central European Time)

Available in English, French, German, and Spanish.

France (Toll Free):	0800-9916021
Germany (Toll Free):	0800-182-8612
Spain (Toll Free):	900-809754
United Kingdom (Toll Free):	0-800-098-8436
Countries not listed:	+44-845-8697566
Asia Pacific
6:00 p.m. to 6:00 a.m. (Singapore Time)

Available in English, French, German, and Spanish.

Australia (Toll Free):	1-800-426-213
Hong Kong (Toll Free):	800-968-781
Malaysia (Toll Free):	1-800-815-302

 

Permanent Solution

After downloading the installer files, copy them to any cloud storage service.  

This article provides information on how to contact OnTheHub to request access to the installer files again for a short period of time.