How to resolve "An error occurred while making the requested connection." when launching Statistica via Citrix Xenapp
Article ID: KB0077124
Updated On:
| Products | Versions |
|---|---|
| Spotfire Statistica | 13.1 and higher. |
Description
When attempting to open Statistica via Citrix Xenapp 6.5, the following error appears:
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Issue/Introduction
This article discusses the error when attempting to open Statistica via Citrix Xenapp.
Environment
Windows operating systems. Citrix Xenapp 6.5 and higher. Statistica 13.1 and higher.
Resolution
SOLUTION ONE (Citrix issue)
Likely cause is when the request to generate logon ticket fails. See the information in the Citrix support knowledge article: https://support.citrix.com/article/CTX130480
SOLUTION TWO
Possible SSL certificate expiration issue. Please see https://support.citrix.com/article/CTX235845
Likely cause is when the request to generate logon ticket fails. See the information in the Citrix support knowledge article: https://support.citrix.com/article/CTX130480
SOLUTION TWO
Possible SSL certificate expiration issue. Please see https://support.citrix.com/article/CTX235845
Additional Information
Feedback
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