How to resolve " HRESULT: 80040501 Description: The account is disabled. Please see your system administrator."?
Article ID: KB0077767
Updated On:
| Products | Versions |
|---|---|
| Spotfire Statistica | 13.0 and higher |
Description
The below error from SDMS (Statistica Document Management System) may manifest itself in Enterprise Manager or in Data Entry as shown below :
Resolution
Prerequisites:
1. Access to SDMS Server
2. System administrator permissions on SDMS
Resolution:
1. Login to SDMS Server and launch the SDMS Administration tool with credentials that has System Administrator permissions in SDMS.
2. On the left hand tree, navigate to Users and Groups>>Users. Find the disabled user and right click on the user's name and select Properties. Uncheck the "Account is disabled" as shown below
3. Close the SDMS administration tool. The SDMS user who was seeing the error will no longer see the error.
NOTE: If you do know a System administrator in SDMS, you may raise a case for TIBCO Statistica in http://support.tibco.com for assistance
1. Access to SDMS Server
2. System administrator permissions on SDMS
Resolution:
1. Login to SDMS Server and launch the SDMS Administration tool with credentials that has System Administrator permissions in SDMS.
2. On the left hand tree, navigate to Users and Groups>>Users. Find the disabled user and right click on the user's name and select Properties. Uncheck the "Account is disabled" as shown below
3. Close the SDMS administration tool. The SDMS user who was seeing the error will no longer see the error.
NOTE: If you do know a System administrator in SDMS, you may raise a case for TIBCO Statistica in http://support.tibco.com for assistance
Issue/Introduction
How to resolve the error from SDMS (Statistica Document Management System) : "HRESULT: 80131501 Description: SOAP Server Application Faulted SDMS error information HRESULT: 80040501 Description: The account is disabled. Please see your system administrator."
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