How to resolve " HRESULT: 80040501 Description: The account is disabled. Please see your system administrator."?

How to resolve " HRESULT: 80040501 Description: The account is disabled. Please see your system administrator."?

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Article ID: KB0077767

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Updated On:

Products Versions
Spotfire Statistica 13.0 and higher

Description

The below error from SDMS  (Statistica Document Management System) may manifest itself in Enterprise Manager or in Data Entry as shown below :

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Issue/Introduction

How to resolve the error from SDMS (Statistica Document Management System) : "HRESULT: 80131501 Description: SOAP Server Application Faulted SDMS error information HRESULT: 80040501 Description: The account is disabled. Please see your system administrator."

Resolution

Prerequisites:
1. Access to SDMS Server
2. System administrator permissions on SDMS

Resolution:
1. Login to SDMS Server and launch the SDMS Administration tool with credentials that has System Administrator permissions in SDMS.
2. On the left hand tree, navigate to Users and Groups>>Users. Find the disabled user and right click on the user's name and select Properties.  Uncheck the "Account is disabled" as shown below

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3. Close the SDMS administration tool. The SDMS user who was seeing the error will no longer see the error.

NOTE: If you do know a System administrator in SDMS, you may raise a case for TIBCO Statistica in http://support.tibco.com for assistance