How to resolve Statistica licensing issues when connecting via a VPN (Virtual Private Network)?
Article ID: KB0077138
Updated On:
| Products | Versions |
|---|---|
| Spotfire Statistica | 13.3.0 and higher. |
Description
A typical issue when launching Statistica on a client/workstation when using a VPN. Typically Statistica is installed on a laptop on the same LAN and Statistica will launch as usual. But when trying to launch Statistica remotely while using a VPN, the following error occurs:
Caues: One known cause is DNS issues.
Caues: One known cause is DNS issues.
Issue/Introduction
This article discusses an issue when launching Statistica remotely when using a VPN.
Environment
Windows operating system only. Statistica Server and CNET-type installs.
Resolution
SOLUTION ONE
For DNS issues, pinging the license server via the hostname from client/workstation will usually result in failure, like below:
However, when issuing the ping command with the IP address is successful:
If the ping of the hostname fails but the ping of the IP address of the license server is successful, then change the pointer license on the client/workstation so that is uses the IP address of the license server by following these steps:
1. Open the pointer license file, stat.lic, using Notepad. Typically located at C:\Program Files\Statistica\Statistica <version #>\
2. Change the hostname to the IP address of the licensing server:
3. Save the file to another location, like the desktop location, and then copy/paste the new file into the Statistica application path (C:\Program Files\Statistica\Statistica <version #>\).
Statistica should launch pointing to the license service by ip address.
SOLUTION TWO
Modify the hosts file in on the client/workstation. This will map the IP address to the hostname of the license server. To change the hosts file, follow these steps:
1. Click on Start, then Run and type in % systemroot%\system32\drivers\etc and press the Enter key.
2. Open hosts file with Notepad.
3. Add a line to the host file like the following:
4. Save the file (do not save as a .txt file):
Statistica should now launch since the hostname has been translated to the IP address.
For DNS issues, pinging the license server via the hostname from client/workstation will usually result in failure, like below:
However, when issuing the ping command with the IP address is successful:
ping <ip address of license server>
If the ping of the hostname fails but the ping of the IP address of the license server is successful, then change the pointer license on the client/workstation so that is uses the IP address of the license server by following these steps:
1. Open the pointer license file, stat.lic, using Notepad. Typically located at C:\Program Files\Statistica\Statistica <version #>\
2. Change the hostname to the IP address of the licensing server:
3. Save the file to another location, like the desktop location, and then copy/paste the new file into the Statistica application path (C:\Program Files\Statistica\Statistica <version #>\).
Statistica should launch pointing to the license service by ip address.
Modify the hosts file in on the client/workstation. This will map the IP address to the hostname of the license server. To change the hosts file, follow these steps:
1. Click on Start, then Run and type in % systemroot%\system32\drivers\etc and press the Enter key.
2. Open hosts file with Notepad.
3. Add a line to the host file like the following:
4. Save the file (do not save as a .txt file):
Statistica should now launch since the hostname has been translated to the IP address.
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