How to troubleshoot Statistica silent installation problems?
Article ID: KB0076845
Updated On:
| Products | Versions |
|---|---|
| Spotfire Statistica | 13.3.1 and higher. |
Description
Installation problems using a silent install script are usually due to typos in the script itself or not setting up the install script correctly. Other problems are not selecting the correct path to the installer.
Issue/Introduction
This article discusses problems with the silent installation process and script.
Environment
Windows operating systems only.
Resolution
See this knowledge base article: https://support.tibco.com/s/article/Silent-installation-instructions-for-Statistica-installs
Items to check:
This indicates the setup.exe or the msi.exe cannot be found. Be sure to check the location of the setup.exe or the msi.exe file or change to the directory of the setup.exe or the msi.exe. If using a batch file, check to sure the path to the setup.exe or msi.exe file is correct.
"C:\users\johndoe\Desktop\Install64\setup.exe" /s /v"/qn B_DESKTOP_SHORTCUT=1 PRODUCTKEY=XXXXXXXXXXXXXXXXXXXX SERIALNUMBER=XXXXXXXXXXXXXXXXX REG_FIRSTNAME=firstName REG_LASTNAME=LastName REG_TITLE=Title REG_COMPANY=\"Company Name\" REG_ADDRESS=\"Company Address\" REG_CITY=YourCity REG_STATE=OK REG_COUNTRY=\"Your Country\" REG_ZIP=XXXXX REG_PHONE=XXX-XX-XXXX REG_EMAIL=user@company.com REG_EMAIL2=user@company.com"
Note: There is no space after the /v and the double quote ("), above.
msiexec /i "C:\users\johndoe\Desktop\Install64\STATISTICA Academic 13.3.704.20 64-bit.msi" /qn /l* c:\install.log B_DESKTOP_SHORTCUT=1 PRODUCTKEY=XXXXXXXXXXXXXXXXXXXXX SERIALNUMBER=XXXXXXXXXXXXXX REG_FIRSTNAME=YourFirstName REG_LASTNAME=YourLastNameREG_TITLE=Title REG_COMPANY=\"Company Name\" REG_ADDRESS=\"Company Address\" REG_CITY=YourCity REG_STATE=OK REG_COUNTRY=\"Your Country\" REG_ZIP=xxxxx REG_PHONE=XXX-XX-XXXX REG_EMAIL=user@company.com REG_EMAIL2=user@company.com
To test the silent install script, leave out the /qn and then run the script. If the script runs successfully, then carefully add the /qn switch to the script.
Items to check:
- Make sure the silent install command/script is ran in a administrator command prompt (type "CMD" and then right-click and select "Run as administrator")
- If after running the command, no errors appear, check the Event Log for an error like the following:
This indicates the setup.exe or the msi.exe cannot be found. Be sure to check the location of the setup.exe or the msi.exe file or change to the directory of the setup.exe or the msi.exe. If using a batch file, check to sure the path to the setup.exe or msi.exe file is correct.
"C:\users\johndoe\Desktop\Install64\setup.exe" /s /v"/qn B_DESKTOP_SHORTCUT=1 PRODUCTKEY=XXXXXXXXXXXXXXXXXXXX SERIALNUMBER=XXXXXXXXXXXXXXXXX REG_FIRSTNAME=firstName REG_LASTNAME=LastName REG_TITLE=Title REG_COMPANY=\"Company Name\" REG_ADDRESS=\"Company Address\" REG_CITY=YourCity REG_STATE=OK REG_COUNTRY=\"Your Country\" REG_ZIP=XXXXX REG_PHONE=XXX-XX-XXXX REG_EMAIL=user@company.com REG_EMAIL2=user@company.com"
Note: There is no space after the /v and the double quote ("), above.
msiexec /i "C:\users\johndoe\Desktop\Install64\STATISTICA Academic 13.3.704.20 64-bit.msi" /qn /l* c:\install.log B_DESKTOP_SHORTCUT=1 PRODUCTKEY=XXXXXXXXXXXXXXXXXXXXX SERIALNUMBER=XXXXXXXXXXXXXX REG_FIRSTNAME=YourFirstName REG_LASTNAME=YourLastNameREG_TITLE=Title REG_COMPANY=\"Company Name\" REG_ADDRESS=\"Company Address\" REG_CITY=YourCity REG_STATE=OK REG_COUNTRY=\"Your Country\" REG_ZIP=xxxxx REG_PHONE=XXX-XX-XXXX REG_EMAIL=user@company.com REG_EMAIL2=user@company.com
- Other problems indicate a typo in the script. Please make sure no extra spaces in the script. Only one space between each registration entry.
To test the silent install script, leave out the /qn and then run the script. If the script runs successfully, then carefully add the /qn switch to the script.
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