How to troubleshoot TIBCO Cloud or TIBCO Tenant UI issues.
Article ID: KB0081642
Updated On:
| Products | Versions |
|---|---|
| TIBCO Cloud | - |
Description
- Slow loading of TIBCO Cloud Home page.
- Some user action in UI is taking long time.
- Slow loading of Application list in TCI.
- Slow loading of Images / Icons, or images missing .
Issue/Introduction
Environment
Resolution
To troubleshoot UI issues , TIBCO Cloud support will need HAR , to generate the HAR file for Chrome (see animation gif attached below)
-
Open Google Chrome and go to the page where the issue is occurring.
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From the Chrome menu bar select View > Developer > Developer Tools .
-
From the panel opens at the bottom of your screen, select the Network tab.
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Look for a round Record button (
) in the upper left corner of the Network tab, and make sure it is red. If it is grey, click it once to start recording.
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Check the box next to Preserve log .
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Click the Clear button (
) to clear out any existing logs from the Network tab.
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Now try to reproduce the issue that you were experiencing before, while the network requests are being recorded.
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Once you have reproduced the issue, right click anywhere on the grid of network requests, select Save as HAR with Content , and save the file to your computer.
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Upload your HAR file to your ticket or attach it to your email so that we may analyze it.
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