How to use ProcDump to collect logs in case of TIBCO Statistica freeze or being unresponsive

How to use ProcDump to collect logs in case of TIBCO Statistica freeze or being unresponsive

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Article ID: KB0078297

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Updated On:

Products Versions
Spotfire Statistica 13.0 and higher

Description

ProcDump (procdump.exe) is a Microsoft Windows Sysinternals tool. It allows you to create dumps of the processes in any scenario that may arise while troubleshooting issues with TIBCO Statistica products.

Please note: When Procdump captures the dump file, it does not kill the running process.

Issue/Introduction

ProcDump is a command-line utility from Microsoft whose primary purpose is monitoring an application for CPU spikes and generating crash dumps during a spike that an administrator or developer can use to determine the cause of the spike. ProcDump also includes hung window monitoring (using the same definition of a window hang that Windows and Task Manager use), unhandled exception monitoring and can generate dumps based on the values of system performance counters. It also can serve as a general process dump utility that you can embed in other scripts.

Resolution

To create a dump with ProcDump, do the following:

  1. Download ProcDump from the Windows Sysinternals site here: https://docs.microsoft.com/en-us/sysinternals/downloads/procdump
  2. Create a folder where dumps will be stored (e.g. C:\Dumps\)
  3. Unzip the archive and put the procdump.exe into the created directory
  4. Open Windows command-line: Hit Start -> Run and type in cmd to open a Command Prompt. We recommend to run Command Prompt with administrative privileges (right-click|run as administrator), otherwise the utility might not find the required process
  5. In Command Prompt, switch to the newly created folder using the cd command:

    cd <path_to_folder> 

    For example cd C:\Dumps and then run the following set of commands:
    a. C:\Dumps>procdump -i and this will install ProcDump as the AeDebug postmortem debugger
    b. Then put this command:C:\Dumps>procdump -e -ma -t -w statist.exe
    c. Open Statistica and reproduce the hang and or crash
    d. Close it and the dump files should be saved in C:\Dumps location

  6. Compress the process dump into a .zip file
  7. Send the dump file to TIBCO Statistica Support

 

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