ProcDump (procdump.exe) is a Microsoft Windows Sysinternals tool. It allows you to create dumps of the processes in any scenario that may arise while troubleshooting issues with TIBCO Statistica products.

Please note: When Procdump captures the dump file, it does not kill the running process.

To create a dump with ProcDump, do the following:

1. Download ProcDump from the Windows Sysinternals site here: https://docs.microsoft.com/en-us/sysinternals/downloads/procdump
2. Create a folder where dumps will be stored (e.g. C:\Dumps\)
3. Unzip the archive and put the procdump.exe into the created directory
4. Open Windows command-line: Hit Start -> Run and type in cmd to open a Command Prompt. We recommend to run Command Prompt with administrative privileges (right-click|run as administrator), otherwise the utility might not find the required process
5. In Command Prompt, switch to the newly created folder using the cd command:

   cd <path_to_folder> 

   For example cd C:\Dumps and then run the following set of commands:
   a. C:\Dumps>procdump -i and this will install ProcDump as the AeDebug postmortem debugger
   b. Then put this command:C:\Dumps>procdump -e -ma -t -w statist.exe
   c. Open Statistica and reproduce the hang and or crash
   d. Close it and the dump files should be saved in C:\Dumps location

6. Compress the process dump into a .zip file
7. Send the dump file to TIBCO Statistica Support

 

ProcDump is a command-line utility from Microsoft whose primary purpose is monitoring an application for CPU spikes and generating crash dumps during a spike that an administrator or developer can use to determine the cause of the spike. ProcDump also includes hung window monitoring (using the same definition of a window hang that Windows and Task Manager use), unhandled exception monitoring and can generate dumps based on the values of system performance counters. It also can serve as a general process dump utility that you can embed in other scripts.