How to verify the integrity of a dump file

Products	Versions
Spotfire Web Player	All Versions
Spotfire Analyst	-

Description

Often when investigating application crashes, hangs, memory problems, and other issues, it is necessary to capture a dump file for further analysis. Since some dump files can be large, the creation or transfer of these files can cause integrity problems rendering the dump files unreadable. Because of that it is good practice to verify the integrity of the dump files before sending for investigation to ensure that they are usable. Here are a few potential ways to verify a dump file integrity before sending for investigation.

Resolution

Option 1: Use dumpchk.exe

Refer to the following Microsoft KB article for details:

How to Use Dumpchk.exe to check a memory dump file
https://support.microsoft.com/en-us/kb/156280

You can download debugging tools for Windows products from the following Microsoft Web site:

http://www.microsoft.com/whdc/DevTools/Debugging/default.mspx

Look under "Get debugging tools" > "Windows 10 (WinDbg)" for the download link "Get Debugging Tools for Windows (WinDbg) (from the SDK)". Download the SDK installer, select Debugging Tools for Windows, and deselect all other components.

Once installed, you can use dumpchk.exe to analyze your dump with a command like (verify the exact installation path first):

"C:\Program Files (x86)\Windows Kits\10\Debuggers\x64\dumpchk.exe" "c:\PathToMyDumpFile\myDumpFile.dmp"

For example:

C:\myDumpfiles\dump_PID_2872>"C:\Program Files (x86)\Windows Kits\10\Debuggers\x64\dumpchk.exe" dump_PID_2872.dmp

If successful, you will see the dump analysis results starting with something like:

C:\myDumpfiles\dump_PID_2872>"C:\Program Files (x86)\Windows Kits\10\Debuggers\x64\dumpchk.exe" dump_PID_2872.dmp
Loading dump file dump_PID_2872.dmp

Microsoft (R) Windows Debugger Version 10.0.14321.1024 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\myDumpfiles\dump_PID_2872\dump_PID_2872.dmp]
User Mini Dump File with Full Memory: Only application data is available

Symbol search path is: srv*
Executable search path is:
Windows 8 Version 9200 MP (16 procs) Free x64
Product: Server, suite: TerminalServer SingleUserTS
Built by: 6.2.9200.16384 (win8_rtm.120725-1247)
Machine Name:
Debug session time: Tue Sep 13 12:42:49.000 2016 (UTC - 4:00)
System Uptime: 14 days 23:17:05.012
Process Uptime: 0 days 18:54:58.000

If the file is corrupt, you may see something like:

C:\myDumpfiles\dump_PID_4148>"c:\Program Files (x86)\Windows Kits\10\Debuggers\x64\dumpchk.exe" dump_PID_4148.dmp
Loading dump file dump_PID_4148.dmp
 
Microsoft (R) Windows Debugger Version 10.0.10586.567 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
 
Loading Dump File [T:\agavare\dump_PID_4148.dmp]
Minidump does not have system info
Could not open dump file [dump_PID_4148.dmp], HRESULT 0x80004005
    "Unspecified error"
**** DebugClient cannot open DumpFile - error 80004005

Option 2: Use Debug Diagnostic Tool

Ensure the Debug Diagnostic Tool is installed. You can download that from Microsoft from here:

http://blogs.msdn.com/b/debugdiag/

Once installed, either:

Open "DebugDiag 2 Analysis" application
Select Default Analysis > CrashHangAnalysis
Click "Add Data Files" and browse to the .dmp file
Click "Start Analysis"Right click on the dump "Analyze Crash/Hang Issue"

or:

Right click on the dump "Analyze Crash/Hang Issue"

If successful, the analysis of the dump (in an .mht format which will be opened by Internet Explorer) will include an Analysis Summary at the beginning followed by details including thread stack traces. If there are issues then either there will be a "No report file was generated" error or the analysis will not contain any information.

Option 3: Compare a file hash before and after transfer

If the original dump file is confirmed to be valid (using Option 1 or Option 2 above), then it might be necessary to ensure the file has not been corrupted in the transfer. You can use the same methods as described above, or use a program that generates a hash of the file and compare the hash of the original version with the copied version in the destination location. If the file is identical, as it should be, the two hashes should be identical. There are many programs that you use can use to generate a hash of a file, for example:

md5sum (Linux and Windows versions available):