HubSpot Removing Access To Public Contact Records

HubSpot Removing Access To Public Contact Records

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Article ID: KB0078715

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Updated On:

Products Versions
TIBCO Cloud Integration - Connect ( Scribe ) -

Description

HubSpot is deprecating access to its Public Contact record on January 23, 2019.  The Connector for HubSpot currently provides access to the URL for the Public Contact record via the profileurl virtual field on the Contact entity.  In response to the changes HubSpot is making, TIBCO Scribe ® will release an update to the Connector for HubSpot on January 18, 2019.

The HubSpot Connector update will contain the following changes:

  • The profileurl virtual field will provide the URL for the Public Contact record as long as it continues to be sent from HubSpot. If a Null value is returned, the Connector will provide the URL for the HubSpot Contact Timeline embed record with an & appended. If you were appending a  /embed parameter in your existing Maps, the & indicates that it should be ignored. This will prevent errors in existing Maps that used the profileurl + /embed to generate the Contact Timeline URL. Otherwise, the & is ignored. Accessing the Contact record using this URL requires the user to be logged into HubSpot to view the record.

  • The HubspotContactUrl virtual field on the Contact entity - This field contains the URL for the regular HubSpot Contact record. Access to this URL requires the user to be logged into HubSpot.

  • The HubspotContactTimelineUrl virtual field on the Contact entity - This field contains the embed URL used when integrating Contact Timeline information in another application. Access to this URL requires a login to HubSpot. This field's data is compatible with TIBCO Scribe ® users populating iFrames in their Dynamics 365 Sales/CRM environments.

Issue/Introduction

HubSpot is deprecating access to its Public Contact record on January 23, 2019.

Resolution

Your Options

  1. If you are not using the profileurl field, you do not need to do anything.

  2. If you are using the profileurl field to generate the Contact Timeline URL and you want to continue using it, leave your Maps as they are, but note that the results will change on January 23, 2019.

  3. If you are using the profileurl to retrieve the Contact URL, it is recommended that you switch to the supported Contact URLs by modifying your Maps to use the two new virtual fields. After the January 18, 2019 Connector for HubSpot update is released, reset metadata for your HubSpot Connections. Once metadata is reset, modify your Maps with the new Contact HubspotContactUrl and Contact HubspotContactTimelineUrl virtual fields.

NOTE: After January 23, 2019 HubSpot will redirect any attempts to access the Public Contact record to the corresponding Contact record.

NOTE: To access any changes to metadata support, such as new operations, entities, or fields, reset metadata for the Connection. See Resetting Metadata in the TIBCO Scribe ® Online Help.

For more details, see this announcement from HubSpot: The Public Contact Record will be Sunset on January 23, 2019