Insight v7.9.x And SalesLogix Adapter v7.7.0 Upgrade Issue

Insight v7.9.x And SalesLogix Adapter v7.7.0 Upgrade Issue

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Article ID: KB0078161

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Updated On:

Products Versions
TIBCO Scribe Insight 7.9.x

Description

TIBCO Scribe has discovered a defect that affects upgrading from SalesLogix Adapter v7.7.0 (only) to a later version. Perform the following procedure prior to upgrading to the latest adapter version:
  1. Prior to upgrading from SalesLogix Adapter v7.7.0, stop all Scribe Services and programs.
  2. Uninstall SalesLogix Adapter v7.7.0.
  3. Run a Repair of Insight. Go to the Windows Control Panel's "Programs and Features", double-click the "TIBCO Scribe Insight" entry, and select the Repair option.
  4. Proceed with the upgrade to the later version of Insight and the SalesLogix Adapter.
If you have questions regarding this procedure or the need to execute this procedure, please contact Scribe Support.

Issue/Introduction

Review this article if you are upgrading from SalesLogix Adapter v7.7.0 to a higher version. This does not affect other versions of SalesLogix.

Environment

TIBCO Scribe Insight
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