Products | Versions |
---|---|
Spotfire Server | 7.5 and higher |
While accessing an analysis file from the Spotfire Web Player or clicking "Analytics" from the Spotfire Administrator UI, "Internal Server Error" might be seen. Below is the error message seen in server.log file:
ERROR 2019-11-06T11:35:50,406-0500 [user@domain.com, #100, #347690] wp.router.DelegatingStrategy: Kerberos login to test.server.com failed. Response status: 401 UNAUTHORIZED, response body:
org.springframework.web.client.HttpClientErrorException$Unauthorized: 401 Unauthorized
ERROR 2019-11-06T11:35:50,422-0500 [user.domain.com, #100, #347690] wp.router.RequireDelegationStrategy:
There was an error logging in to [https://test.server.com:9501/868935b4-6db4-43d7-a45f-0d9cca72eb43, Status=AVAILABLE, SessionCount=0]
ERROR 2019-11-06T11:35:50,485-0500 [user@domain.com, #100, #347690] wp.controller.WebPlayerExceptionController: Internal Server Error 29d44b42-233e-4cb4-892b-f30d2a1a7692:
There was an error logging in to [https://test.server.com:9501/868935b4-6db4-43d7-a45f-0d9cca72eb43, Status=AVAILABLE, SessionCount=0]
Users would be able to log in to Spotfire successfully but the issue is only while accessing a report or while accessing "Analytics".