MAS Service will not start with error that indicates it cannot open database
Article ID: KB0078177
Updated On:
| Products | Versions |
|---|---|
| Spotfire Statistica | 13.1 and higher |
Description
MAS Service will not start on the MAS Server and the event Viewer in Control panel | Administrative tools and navigating to Application and Service logs | Statsoft have errors from MASMonitorservice of the following description :
Fatal error detected in the managing thread. Description: Cannot open database "STATISTICADB" requested by the login. The login failed. (ODBC RETCODE: -1; State: 37000, Native: 4060, Origin: [Microsoft][ODBC SQL Server Driver][SQL Server]) [CssSPC.cpp(1713)]. Error Code: 0x80041508. MASMonitorService will be terminated.
Fatal error detected in the managing thread. Description: Cannot open database "STATISTICADB" requested by the login. The login failed. (ODBC RETCODE: -1; State: 37000, Native: 4060, Origin: [Microsoft][ODBC SQL Server Driver][SQL Server]) [CssSPC.cpp(1713)]. Error Code: 0x80041508. MASMonitorService will be terminated.
Issue/Introduction
MAS Service will not start with error that indicates it cannot open database
Environment
Windows, MAS
Resolution
Cause : This error indicates that the database login information in MAS configuration tool isn't accurate.
To resolve the error:
1. Launch MAS Configuration utility from Start Menu | Statistica x
2. Verify that the DSN information is accurate . Correct the DSNUID and DSNPWD and save the configuration (via File > Save...), if any changes are made.
3. Start the Monitoring and Alerting Server from Control Panel | Administrative Tools | Services
To resolve the error:
1. Launch MAS Configuration utility from Start Menu | Statistica x
2. Verify that the DSN information is accurate . Correct the DSNUID and DSNPWD and save the configuration (via File > Save...), if any changes are made.
3. Start the Monitoring and Alerting Server from Control Panel | Administrative Tools | Services
Feedback
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