MDM Inbox is Not able to load while accessing and generate an error

MDM Inbox is Not able to load while accessing and generate an error

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Article ID: KB0079968

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Updated On:

Products Versions
TIBCO MDM 9.1

Description

While Login into MDM we may unable to access the inbox page and get some workitem related errors as below. 
2018-11-27 11:39:16,374 [default task-47] DEBUG com.tibco.mdm._DBUtil.__execSql -  SELECT DISTINCT(ATTRIBUTEID) FROM WORKITEMATTRIBUTE  WHERE CATALOGID = 34374 
2018-11-27 11:39:16,456 [default task-47] DEBUG com.tibco.mdm.ui.workflow.engine.workitem.WorkListHandlerServlet - Showing exception page for: JAV-8001
2018-11-27 11:39:16,456 [default task-47] DEBUG com.tibco.mdm.ui.workflow.engine.workitem.WorkListHandlerServlet - Looking up messages 0
2018-11-27 11:39:16,456 [default task-47] DEBUG com.tibco.mdm.ui.workflow.engine.workitem.WorkListHandlerServlet - Errordoc built
2018-11-27 11:39:16,456 [default task-47] DEBUG com.tibco.mdm.ui.workflow.engine.workitem.WorkListHandlerServlet - destination URL: /ErrorPage?Direction=NEXT&ecmuuid=8AAA88A967313136016754F75C6851B0
2018-11-27 11:39:16,456 [default task-47] DEBUG com.tibco.mdm.ui.infrastructure.errorhandler.AppErrorHandlerServlet - User '503072157' is already logged in with id 4063720 session ID = pQBT7HpwATzyccwddg5f32QuCv-baoHqOGjU4Y3_
2018-11-27 11:39:16,456 [default task-47] DEBUG com.tibco.mdm.ui.infrastructure.errorhandler.AppErrorHandlerServlet - Error Request/Action/ReturnURL:Direction=NEXT&ecmuuid=8AAA88A967313136016754F75C6851B0/display/null
2018-11-27 11:39:16,458 [default task-47] DEBUG com.tibco.mdm.ui.infrastructure.errorhandler.AppErrorHandlerServlet - Time taken to load HTML: com.tibco.mdm.ui.workflow.event.viewer.Error: 2 ms
2018-11-27 11:39:16,459 [default task-47] ERROR com.tibco.mdm.ui.infrastructure.errorhandler.AppErrorHandlerServlet - Logged error in log file: 
<MqException: BEGIN>
Code: JAV-8001: Unexpected error. Class: 'com.tibco.mdm.ui.workflow.engine.workitem.WorkListHandlerServlet' and method name: 'service'. Additional information: java.lang.NullPointerException.

Issue/Introduction

While Login into MDM we may unable to access the inbox page and get some workitem related errors.

Environment

ALL

Resolution

When the CONFIGURATIONDOCUMENT associated with the page for the user becomes unusable for some reason,possibly it is set to display a column for a repository that no longer exists.

So,We need to update the CONFIGURATIONDOCUMENT for non working user with working user for Inbox screen ID.



UPDATE CONFIGURATIONDOCUMENT SET DOCUMENT=(SELECT DOCUMENT FROM CONFIGURATIONDOCUMENT WHERE MEMBERID=<OK_Member_ID> AND SCREENID=<Relevant Screen ID>) WHERE MEMBERID=<Problem_Member_ID> AND SCREENID=<Relevant Screen ID>;


 

Additional Information

01656263,
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