MFT Platform Server for Windows using pDNI - transfers fail when the file name contains double byte characters
Article ID: KB0072830
Updated On:
| Products | Versions |
|---|---|
| TIBCO Managed File Transfer Platform Server for Windows | All versions when using pDNI on Windows |
Description
When MFT Platform Server for Windows transfers files (sending and receiving) using pDNI, transfers fail when the file name contains double byte characters. The following errors may be written:
Error 1: File to File transfer gets fail, The system cannot find the path specified.
Error 2: Transfer Failed Open File The filename, directory name, or volume label syntax is incorrect.
This is a Windows OS issue that affects pDNI.
Issue/Introduction
When MFT Platform Server for Windows transfers files (sending and receiving) using pDNI, transfers fail when the file name contains double byte characters
Environment
All supported environments
Resolution
Follow the instructions below to enable the "Beta Use Unicode UTF-8 Worldwide language support" parameter on the Windows OS to resolve the issue:
*Note: This parameter is new and is not supported on all Windows systems.
: Click on the Windows icon and enter "language"; select Language Settings
: Click on "Administrative language settings"
: Click on Change system locale
: Check the box: "Beta Use Unicode UTF-8 Worldwide language support.."
: Reboot your machine
The change only takes place after Windows is rebooted.
Confirm transfers are successful by retrying a transfer with double byte characters in the filename using pDNI.
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