Failure to connect to MQ server with reason code 2538 in TIBCO ActiveMatrix Adapter for Websphere MQ

Failure to connect to MQ server with reason code 2538 in TIBCO ActiveMatrix Adapter for Websphere MQ

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Article ID: KB0081075

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Updated On:

Products Versions
TIBCO ActiveMatrix Adapter for Websphere MQ 6.2.5

Description

Adapter may have problem to connect to MQ server with reason code 2538, which is MQRC_HOST_NOT_AVAILABLE. Please see the resolution below to fix this issue.

 

Issue/Introduction

Failure to connect to MQ server with reason code 2538 in TIBCO ActiveMatrix Adapter for Websphere MQ

Resolution

Common causes of this reason code 2538, MQRC_HOST_NOT_AVAILABLE are:
  • The listener has not been started on the remote system.
  • The connection name in the client channel definition is incorrect.
  • The network is currently unavailable.
  • A firewall blocking the port, or protocol-specific traffic.
  • The security call initializing the IBM® WebSphere® MQ client is blocked by a security exit on the SVRCONN channel at the server

Try following steps to fix this error.

  • Make sure the queue manager is started and running.
  • Check the listener status and make sure it's running.
  • Check the network connection from Adapter machine to the MQ server make sure the connection is fine.
  • If there's firewall in between, turn off firewall to do a test. Or review the policy to make sure the connection to the MQ server and port is not blocked.