Message after updating the Statistica license file: "License was not registered"
Article ID: KB0081811
Updated On:
| Products | Versions |
|---|---|
| Spotfire Statistica | 12.0 and above. |
Description
User received a new license file via email. He applied the new license file using standard techniques (through interface or direct copy). After applying the new file, user receives a message on startup saying that the license was not registered and Statistica would not start.
Cause:
Cause:
Running the System Analyzer tool (see Using the Statistica System Analyzer to read and save installation details) shows the following results under the 'License File' section of the analyzer results:
Statistica License File:
<BASE HREF="https://email.le.ac.uk/owa/attachment.ashx?attach=1&id=RgAAAADShmiUZ%2b%2frSK8Z3MrZsOYJBwDg47fKBlzTEZkvAAjHDav4AAADOt%2bLAADMLhFdYPz9SZty1vlZse%2fKAAAAA9m7AAAJ&attid0=BAAAAAAA&attcnt=1">
1. STATISTICA Licensing File - Version 9 32 (0509)
2. CD Key:5ZNGXUNXXUAC2X7X
<end>
This indicates user's email system is likely encoding the license file in some way and it is no longer a plain text file.
Issue/Introduction
Message after updating the Statistica license file: "License was not registered"
Environment
Windows operating systems only.
Resolution
Request for support to zip the license file and email it again. Save the zip file (to hard disk for instance), unzip the file, and then apply the license as normal.
Feedback
Yes
No
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