Newly signed mods by Cloud Software Group certificate do not stay trusted in Spotfire
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Article ID: KB0070333
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Updated On:
Products
Versions
Spotfire Server
12.0 LTS and higher
Description
The issue happens with the newly signed mods by the CSG certificate where even though the mod is trusted by the user and the report is saved, it always gets untrusted again upon re-opening the report and is required to manually trust the mods every time the report is opened. It is caused by the Spotfire Client and Spotfire Server representing certificate names in different ways.
Issue/Introduction
The newly signed mods with Cloud Software Group(CSG) certificate is getting untrusted everytime the report is re-opened.
Environment
All
Resolution
This issue stands resolved in the below listed Spotfire Server versions: - Spotfire Server 12.0.10 or later(service pack for LTS version) - Spotfire Server 14.0.2 or later(service pack for LTS version) - Spotfire Server 14.1.0 or later(innovation/mainstream release)
Kindly upgrade to one of these versions to resolve the issue.