No Site Key Error
Article ID: KB0078496
Updated On:
| Products | Versions |
|---|---|
| TIBCO Scribe Insight | - |
Description
Summary:
When switching Servers for TIBCO Scribe® Insight, or restoring to a previous version of the Internal Database, you may come across the error below“An unexpected error occurred. There is no site key and only the Server_Owner can generate a new one. “
This is usually the result of the Internal Database trying to start services that are registered to a Server Name that is not currently recognized within the Scribe Internal Database.
Troubleshoot:
Go to the Scribe Internal Database and run the below script to find what server name it’s currently recognized with:SELECT * from SCRIBE.KSYNC with (nolock)
where KEYNAME = 'Server_Owner'
Issue/Introduction
When switching Servers for TIBCO Scribe® Insight, or restoring to a previous version of the Internal Database, you may come across the error below:
“An unexpected error occurred. There is no site key and only the Server_Owner can generate a new one. “
Resolution
Resolution:
- Run the ‘ClearScribeLicense.sql’ script located in the Scribe folder 'C:\Program Files (x86)\Scribe' against the Scribe Internal Database
- From the Scribe folder, run the InternalDB.exe utility > Click on the Internal Database tab > Test Connection
- Stay on the Internal Database tab and click on Update Insight Server Name > Enter in the old Server name (Computer name) where Scribe was installed, not the SQL Server name > Enter in the New Server name where Scribe is currently installed > Click Ok
- Open the Workbench and go through the registration process.
Feedback
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