Not able to login AMX admin GUI
Article ID: KB0071210
Updated On:
| Products | Versions |
|---|---|
| TIBCO ActiveMatrix Service Grid | 3.3.0 |
Description
The customer may face the issue of "not able to login to Activematrix Admin GUI" and see the below error in SystemNode logs.
====================
17 May 2018 22:46:46,548 [Start Level Event Dispatcher] [ERROR] [] com.tibco.amx.hpa.jca.Activator - TIBCO-AMX-HPA-014242: JCA start failed!
java.lang.UnsatisfiedLinkError: sun.security.ec.ECKeyPairGenerator.getEncodedBytes(J)[B
at sun.security.ec.ECKeyPairGenerator.getEncodedBytes(Native Method)
====================
Root cause:
This was caused by an incorrect JRE library. Possibly some product installation updated the JRE libraries incorrectly
====================
17 May 2018 22:46:46,548 [Start Level Event Dispatcher] [ERROR] [] com.tibco.amx.hpa.jca.Activator - TIBCO-AMX-HPA-014242: JCA start failed!
java.lang.UnsatisfiedLinkError: sun.security.ec.ECKeyPairGenerator.getEncodedBytes(J)[B
at sun.security.ec.ECKeyPairGenerator.getEncodedBytes(Native Method)
====================
Root cause:
This was caused by an incorrect JRE library. Possibly some product installation updated the JRE libraries incorrectly
Issue/Introduction
Not-able-to-login-AMX-admin-GUI
Environment
All Supported OS Platforms
Resolution
1. Take a backup of the corrupted JRE folder (<tibco_home>\tibcojre, or <tibco_home>\tibcojre64).
2. Replace the corrupted JRE folder with a JRE folder from a working environment. Please make sure that the JRE byte mode (32-bit or 64-bit), version, and update number are the same in the working JRE folder, and make sure the new JRE has the same configuration as the OLD JRE (just like "java.security","cacerts" file under <JRE_Home>\lib\folder, etc).
3. Restart the environment and check if the user can log in to AMX Admin GUI successfully.
2. Replace the corrupted JRE folder with a JRE folder from a working environment. Please make sure that the JRE byte mode (32-bit or 64-bit), version, and update number are the same in the working JRE folder, and make sure the new JRE has the same configuration as the OLD JRE (just like "java.security","cacerts" file under <JRE_Home>\lib\folder, etc).
3. Restart the environment and check if the user can log in to AMX Admin GUI successfully.
Feedback
Yes
No
Powered by
