TIBCO Administrator Domain with EMS transport fails to start with error "Exception creating JMS connection: authentication failed" after domain upgrade to 5.10.0.

TIBCO Administrator Domain with EMS transport fails to start with error "Exception creating JMS connection: authentication failed" after domain upgrade to 5.10.0.

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Article ID: KB0082459

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Updated On:

Products Versions
TIBCO Administrator 5.10

Description

Error [Administrator] AESDKJ-0000 [localhost-startStop-1]  COM.TIBCO.hawk.console.hawkeye.ConsoleInitializationException: Unable to create EMS transport: TibrvException[error=27,message=Exception creating JMS connection: authentication failed]
       at COM.TIBCO.hawk.console.hawkeye.tibems.JmsAgentMonitorTransport.initTransport(JmsAgentMonitorTransport.java:62)
       at COM.TIBCO.hawk.console.hawkeye.AgentMonitor.initialize(AgentMonitor.java:387)
       at COM.TIBCO.hawk.jshma.plugin.HawkConsoleBase.a(HawkConsoleBase.java:695)
       at COM.TIBCO.hawk.jshma.plugin.HawkConsoleBase.HawkConsoleBaseInit(HawkConsoleBase.java:630)
       at COM.TIBCO.hawk.jshma.plugin.HawkConsoleBase.<init>(HawkConsoleBase.java:452)
       at COM.TIBCO.hawk.jshma.plugin.HawkConsoleBase.<init>(HawkConsoleBase.java:378)
       at com.tibco.uac.monitor.server.UacHawkConsole.<init>(UacHawkConsole.java:81)
       at com.tibco.uac.monitor.server.MonitorServer.init(MonitorServer.java:396)
       at com.tibco.administrator.AdministratorServlet.b(AdministratorServlet.java:696)
       at com.tibco.administrator.AdministratorServlet.init(AdministratorServlet.java:143)
       at org.apache.catalina.core.StandardWrapper.initServlet(StandardWrapper.java:1284)

Issue/Introduction

Not able to start the Administrator Domain with EMS transport after upgrading to the 5.10.0 version , Administrator Domain fails to start with error "Exception creating JMS connection: authentication failed" after domain upgrade to 5.10.0.

Environment

Product:TIBCO Administrator Version:5.10.0 O.S : All

Resolution

EMS password in hawkagent.cfg needs to be in double quotes instead of default single quote.
Modify the EMS password in hawkagent.cfg in double quotes and restart the hawkagent & admin services.