OutOfMemoryException when trying to load Dynamics 365 metadata
Article ID: KB0074534
Updated On:
| Products | Versions |
|---|---|
| TIBCO Scribe Insight | N/A |
Description
Error: 'System.OutOfMemoryException: Exception of type 'System.OutOfMemoryException' was thrown'
Cause: All entities are trying to be loaded using the one message method.
Cause: All entities are trying to be loaded using the one message method.
Issue/Introduction
The error 'System.OutOfMemoryException: Exception of type 'System.OutOfMemoryException' was thrown' occurs when trying to load Dynamics 365 (formerly Dynamics CRM) metadata
Resolution
Update the Scribe CRM Metadata Registry Settings. Steps below.
1) Locate HKEY_CURRENT_USER\Software\Scribe\Adapters\Microsoft Dynamics CRM 2011
2) Create a new string value (right click option) and name it DisableRapidMetadataLoad and set the value to "True" (casesensitive)
3) Restart the Scribe Workbench and all the Scribe Services
Where HKEY_CURRENT_USER\Software\Scribe\Adapters\Microsoft Dynamics CRM 2011 should already exist if this is a Scribe Insight 7.9 installation.
There are other conditions that could cause a similar 'System.OutOfMemoryException' error that might be resolved by a hotfix for the TIBCO Scribe® Insight Adapter for Microsoft Dynamics 365 And CRM. See the release announcement for the hotfix for more information: https://support.tibco.com/s/article/TIBCO-Scribe-Insight-Adapter-for-Microsoft-Dynamics-365-And-CRM-5-5-5-hotfix-6-is-now-available
- The best practice is to verify that you are running the most up to date version of the adapter.
- Before editing your registry, the best practice is to back up the registry.
1) Locate HKEY_CURRENT_USER\Software\Scribe\Adapters\Microsoft Dynamics CRM 2011
2) Create a new string value (right click option) and name it DisableRapidMetadataLoad and set the value to "True" (casesensitive)
3) Restart the Scribe Workbench and all the Scribe Services
Where HKEY_CURRENT_USER\Software\Scribe\Adapters\Microsoft Dynamics CRM 2011 should already exist if this is a Scribe Insight 7.9 installation.
This setting should only be used if experiencing the above error, as it causes the metadata to load more gradually to avoid the timeout and therefore causes slower connections overall when metadata changes are detected but it avoids the all entities in one message method.
There are other conditions that could cause a similar 'System.OutOfMemoryException' error that might be resolved by a hotfix for the TIBCO Scribe® Insight Adapter for Microsoft Dynamics 365 And CRM. See the release announcement for the hotfix for more information: https://support.tibco.com/s/article/TIBCO-Scribe-Insight-Adapter-for-Microsoft-Dynamics-365-And-CRM-5-5-5-hotfix-6-is-now-available
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