Post upgrade to TIBCO Spotfire Server 12.0.0 LTS, Spotfire Webplayer and Automation services failed to start

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Article ID: KB0072103

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Updated On:

Products Versions
Spotfire Server 11.5.0 and higher

Description

You may notice the following error while upgrading the TIBCO Spotfire Webplayer service in nm.log


INFO 2022-07-27T09:35:25,000+0300 [] nodemanager.control.DeploymentCommandCommunicator: Process: Configuring service using batch file 'workerupdate.bat' in 'C:\tibco\tsnm\12.0.0\nm\services\WebWorker-56.0.17330.5624-6b89309e-1cfd-44b4-9614-edc2898e0ef7\Tools\Update\'

INFO 2022-07-27T09:35:25,003+0300 [] nodemanager.control.DeploymentCommandCommunicator: Process: Logs folder: 'C:\tibco\tsnm\12.0.0\nm\services\WebWorker-56.0.17330.5624-6b89309e-1cfd-44b4-9614-edc2898e0ef7\Tools\Update\..\..\logs'

INFO 2022-07-27T09:35:25,003+0300 [] nodemanager.control.DeploymentCommandCommunicator: Process: Log file: 'C:\tibco\tsnm\12.0.0\nm\services\WebWorker-56.0.17330.5624-6b89309e-1cfd-44b4-9614-edc2898e0ef7\Tools\Update\..\..\logs\Spotfire.Dxp.Web.UpgradeTool.Worker.log'

INFO 2022-07-27T09:35:25,004+0300 [] nodemanager.control.DeploymentCommandCommunicator: Process: Web root folder: 'C:\tibco\tsnm\12.0.0\nm\services\WebWorker-56.0.17330.5624-6b89309e-1cfd-44b4-9614-edc2898e0ef7\Tools\Update\..\..'

INFO 2022-07-27T09:35:25,005+0300 [] nodemanager.control.DeploymentCommandCommunicator: Process: Creating logs folder C:\tibco\tsnm\12.0.0\nm\services\WebWorker-56.0.17330.5624-6b89309e-1cfd-44b4-9614-edc2898e0ef7\Tools\Update\..\..\logs

INFO 2022-07-27T09:35:25,036+0300 [] nodemanager.control.DeploymentCommandCommunicator: Process: * Configuring service.

INFO 2022-07-27T09:35:25,037+0300 [] nodemanager.control.DeploymentCommandCommunicator: Process: . Using command: '"C:\tibco\tsnm\12.0.0\nm\services\WebWorker-56.0.17330.5624-6b89309e-1cfd-44b4-9614-edc2898e0ef7\Tools\Update\Spotfire.Dxp.Web.UpgradeTool.exe" -configOnly -webRootPath "C:\tibco\tsnm\12.0.0\nm\services\WebWorker-56.0.17330.5624-6b89309e-1cfd-44b4-9614-edc2898e0ef7\Tools\Update\..\.."'

INFO 2022-07-27T09:35:25,205+0300 [] nodemanager.control.DeploymentCommandCommunicator: Process: ERROR: '-48' - .NET 4.8 not installed, so exit script

WARN 2022-07-27T09:35:25,227+0300 [d0ec3ff0-2ac8-42f3-9c53-17d80395442c] nodemanager.control.DeploymentCommandCommunicator: Step 7: Failure to perform upgrade on service. Process exit code: -48

Resolution

Starting from 11.5.0, TIBCO Spotfire Webplayer would require Microsoft .NET Framework 4.8 or later versions as per the Spotfire system requirements page . Therefore, make sure to install .NET Framework 4.8 or later version when you upgrade to 11.5 and above versions. 

Issue/Introduction

Post upgrade to 12.0.0 LTS, TIBCO Spotfire Webplayer and Automation services fails to start and this article will provide instructions on how to solve the problem.

Additional Information

Doc: Spotfire Web Player 12.0 LTS
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